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Extended Stay America - Phoenix - Chandler
- Hotels
- Phoenix, AZ
About this business
Location details
14245 S. 50th St., Phoenix, AZ, 85044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty carpet
Business response:
Dear Jennifer, Thank you for your candid review. We apologize for the concerns you had due to the carpet in your room; thank you for bringing this to our attention. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this with our housekeeping department. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Management
I had two rooms and they both where super dirty
Business response:
Dear Douglas, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We’re currently looking into our housekeeping services to make sure we’re keeping up with the highest cleanliness standards. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Management
Refused service There was no stay when we tried to check in we were told by the clerk that I reservation was listed as a no-show and we were unable to check in thus making me lose my booking and my money I need to be compensated
Business response:
Dear Gary, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Halfway house The pictures look nice but the property was dirty and run down. Carpet in the hallway was dirty. Bathroom ceiling wasn't clean and was missing a toilet paper roll holder. Different fixtures were missing or broken. Kitchenette area was old and laminate is breaking off. Walls are thin and can hear everything. Could hear what sounded like domestic violence down the hall. Place is like a halfway house.
Business response:
Dear Cheston,Thank you for sharing your feedback. We deeply apologize for the issues you encountered during your stay. Cleanliness and maintenance are of utmost importance, and we are taking immediate steps to address the concerns you’ve raised with our housekeeping and maintenance teams. We also understand your concerns regarding noise and security and are committed to providing a safe and comfortable environment for all guests. Please know that our front desk team is always available to assist with any needs to enhance you... read more
Filthy, smelly, disgusting
Business response:
Dear Isaac, Thank you for taking the time to provide feedback about your recent stay. We understand how vital a fresh and clean hotel experience is, and we sincerely apologize for not meeting your expectations. We are thoroughly reviewing our housekeeping procedures to ensure we consistently adhere to the highest cleanliness standards. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Management
Bad experience How do you check in someone and dont tell them there's no running water.
Business response:
Dear Derek, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
The 2 ladies working were very helpful but to be honest the stay was terrible. Once i was checked in and made my way to the room it had previous person's belongings all over and inside fridge. Staff was kind enough to try and get us another room (appreciate the effort) but had an awful odor and the doors were so hard to open and close. Would not stay again or recommend.
Business response:
Dear Hadessa, We appreciate your feedback and would like to extend our sincere apologies for not meeting your expectations during your stay with us. Your feedback is highly valued, and we will share it with the appropriate individuals as we strive to provide the best possible experience for our guests. Thank you for choosing us for your visit; we hope to have another opportunity to host you again in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Chandler
How is Extended Stay America - Phoenix - Chandler rated?
Extended Stay America - Phoenix - Chandler has a 3.2 star rating with 2,049 reviews.
When is Extended Stay America - Phoenix - Chandler open?
Extended Stay America - Phoenix - Chandler is open now. It will close tomorrow at 12:00 a.m.