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Extended Stay America - Phoenix - Chandler
- Hotels
- Phoenix, AZ
About this business
Location details
14245 S. 50th St., Phoenix, AZ, 85044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Leaky faucets, leaky toilets. Loud noise. Uncomfortable beds.
Business response:
Dear Jose, We are sorry to learn about the numerous issues you encountered during your stay with us. This is not the experience we strive to provide for our guests, and we sincerely apologize for the inconvenience and discomfort you experienced. We appreciate your bringing this to our attention; corrective measures within the relevant departments are currently underway to mitigate similar impacts on future guests. We anticipate your return, affording us the opportunity to deliver an enhanced experience.Sincerely,Hotel Manage... read more
Old and dirty room, outdated and dilapidated furniture and light fixtures. Bed was comfortable but other amenities were lacking. Complimentary breakfast was merely just a free snack bar. Would only stay again if there was an absolute emergency and needed a cheap room in the East valley.
Business response:
Dear Nicholas, Thank you for being our guest. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest. Your comfort and satisfaction are our top priorities, and we hope to welcome you in the future so that you can enjoy the elevated experience you always deserve.Sincerely,Hotel Management
Nice staff. Old room with leaking shower. Smelled weird.
Business response:
Dear Cynthia, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. Your comfort is important to us, and we are actively addressing these issues to ensure a more satisfying experience for all our guests.Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope that we will have another chance to show this to you.Sincerely,Hotel Management
Bad service on Hotels.com I didnt stay there that night because i accidentally booked the wrong date and the property nor hotel.com help with fixing it. No one cared to fix this mistake
Business response:
Dear Derek, Thank you for taking the time to share your feedback. We regret any inconvenience you experienced regarding the modification of your reservation. While we cannot comment on the specific handling of your reservation, we sincerely apologize if our service fell short of your expectations. Your concerns have been noted, and we appreciate you bringing this to our attention. We hope to make amends during any future stay with us. We are confident that we can leave you with a more favorable impression moving forward.Sinc... read more
Great location and the exterior of the location was good. But as soon as you step inside, it needs a complete refresh. There are stains everywhere including the ceilings and bathroom sinks. The sheets are so thin that they look like they are going to rip anytime. The peeling of the sink counter, like the glue turning loose, was problematic. In addition, the furniture was aged to the point where I was afraid to sit in the chairs. The bed that my daughter slept in, was caving in - as in the head portion was lower to the floor ... read more
Business response:
Dear Alicia, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience and for not meeting your expectations. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. We value you as a loyal guest and would appreciate the opportunity to make it right and provide you with the exceptional hospitality that you ... read more
Overall we didn’t satisfy with the hotel stay
Business response:
Dear Goutham, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry we did not meet these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Chandler
How is Extended Stay America - Phoenix - Chandler rated?
Extended Stay America - Phoenix - Chandler has a 3.2 star rating with 2,049 reviews.
When is Extended Stay America - Phoenix - Chandler open?
Extended Stay America - Phoenix - Chandler is open now. It will close tomorrow at 12:00 a.m.