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Extended Stay America - Phoenix - Chandler
- Hotels
- Phoenix, AZ
About this business
Location details
14245 S. 50th St., Phoenix, AZ, 85044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible
Business response:
Dear Abdel, We regret that we couldn't give you a better impression of our hotel, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
The room didn't have heat that worked, the shower leaked. Moved to a new room, shower filled the bathtub. Nightmare.
Business response:
Dear Teresa, We sincerely apologize for the inconvenience you faced during your stay. It's disheartening to read about the issues with the heating and shower in your room. Your experience does not meet our standards, and we appreciate you bringing it to our attention. Please be assured that we are actively addressing and resolving these matters to prevent similar occurrences in the future. We value your feedback and hope you will consider giving us another chance for a much-improved experience.Sincerely,Hotel Management
Not Worth the Money The hotel is dated, and it shows. The room carpet was dirty, and the furniture was showing its age. The cleaning crew actually left some trash in the room. The only nice thing I can say about the facilities is the bathroom which actually fairly clean. Another nice thing is that it's located behind a couple of large shopping centers, so buying supplies or food was easy.
Business response:
Dear Steven, Thank you for staying with us and reviewing your experience. We are glad you liked our convenient location and clean bathrooms. We do want to apologize for not providing the clean, spotless room you were expecting upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
I checked in and the man at the front desk was wonderful. Upon entering my room I found that the carpet had not been vacuumed. There was garbage/ empty beer cans under the mattress of my bed. There was also poorly cleaned surfaces like the bedside tables and the tub was actually kinda gross. This hotel was just for sleeping for a few hours before heading to the airport. I was disappointed in the overall experience. Good location and again the staff was great.
Business response:
Dear Jonathan, We appreciate your feedback and apologize for the disappointments you experienced during your short stay. The cleanliness issues you described about your room do not reflect our standards, and we sincerely apologize for any inconvenience caused. We will address these issues promptly to ensure improvements. It's encouraging to hear that the front desk staff provided excellent service. If your travels bring you back to the area, we would love the opportunity to provide you with a much-improved experience. Sincer... read more
What a dump , outdated everything, dog poop and cigarette butts spread all around the property carpet filthy walls need painting it’s just gross . Staff is excellent other than that I would say stay clear I’m now at a Sonesta down the street for 20 more a night & feel like I’m at the Ritz compared to this place .
Business response:
Dear Tracy, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we hope you will consider granting us another opportunity to host you in the future... read more
No one there would give me info so I'm able to fin They would not give me any info to be able to get my cat back. .All I needed from this hotel was the police report number so I'm able to track my cat an get her back. They told me that would not give me that info , now my life is even more affected because they have made it so i have no idea how to find her.and my wife will no longer talk yo me. She loved that cat more then she loved me.
Business response:
Dear Guest, We are sorry for any inconvenience you encountered or any difficulties you faced while communicating with our team members. As this is an anonymous review, please reach out to us directly so we can assist you further. We appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Chandler
How is Extended Stay America - Phoenix - Chandler rated?
Extended Stay America - Phoenix - Chandler has a 3.2 star rating with 2,049 reviews.
When is Extended Stay America - Phoenix - Chandler open?
Extended Stay America - Phoenix - Chandler is open now. It will close tomorrow at 12:00 a.m.