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Extended Stay America - Phoenix - Chandler
- Hotels
- Phoenix, AZ
About this business
Location details
14245 S. 50th St., Phoenix, AZ, 85044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not what was advertised, rooms are dirty smelly and staff if rude! Very unsafe entrance is sketchy! Stay away
Business response:
Dear Brenda, Thank you for taking the time to share your valuable feedback. We are truly sorry we did not meet your expectations during your stay. The comfort and safety of our guests remain our foremost priorities, and we deeply regret any inconvenience you may have encountered. Please be assured that we maintain round-the-clock security on our premises to ensure the safety of all our guests. Also, our front desk is available at all times to help make your stay as comfortable as possible. Thank you again for bringing this t... read more
The room had an overpowering smell of bleach. I did not even stay there.
Business response:
Dear Guest, Thank you for sharing your thoughts with us. We work hard to provide a comfortable environment; therefore, we apologize if any issue compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. We look forward to another opportunity to provide you with the flawless stay you deserve.Sincerely,Hotel Management
Check in was at 3pm. Wasn’t allowed to check in until 5:30… was waiting there for 2 and half hrs in the lobby
Business response:
Dear Christian, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
The staff was more interested in their phone then the guests. The place wasn't that clean, the bed was hard the the sheets were stiff. One staff member actually came into our room because they thought it was not occupied - without knocking I would never recommend this hotel to anyone.
Business response:
Dear Sean, Please accept our sincere apologies for the inconvenience and less-than-favorable experience you had at our hotel. We apologize for our staff's oversight during your visit. This incident will be handled appropriately with the relevant parties so we can take the necessary action to ensure it is not repeated. While we know this cannot change your experience, we do hope you will accept our apologies and you have our assurance that we will improve going forward.Thank you for bringing this to our attention and also for... read more
Next room was so noisy till midnight, place was dirty, bathtub faucet wasn’t working and leaking,carpet was dirty, front desk service was poor and etc.
Business response:
Dear Karen, Thank you for dedicating the time to share your experience. We are devoted to giving each guest a brilliant travel experience; therefore, we apologize for not meeting your expectations. Rest assured that we take these issues seriously and are committed to improving in these areas to ensure that all guests have an enjoyable experience. We hope to make your next stay with us outstanding in every possible way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Chandler
How is Extended Stay America - Phoenix - Chandler rated?
Extended Stay America - Phoenix - Chandler has a 3.2 star rating with 2,049 reviews.
When is Extended Stay America - Phoenix - Chandler open?
Extended Stay America - Phoenix - Chandler is open now. It will close tomorrow at 12:00 a.m.