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Extended Stay America - Phoenix - Chandler
- Hotels
- Phoenix, AZ
About this business
Location details
14245 S. 50th St., Phoenix, AZ, 85044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The two gentleman at the front, Tim, and the morning clerk were awesome. But, we were awakened to water pouring through the ceiling flooding our room. Had no time but to grab our wet gear and leave the room. Clerk said our portfolio was going to be given to the manager to get us a refund, but its been seven days and heard nothing yet.
Business response:
Dear Craig, Thank you for taking the time to share your experience. We’re sorry to hear about the flooding in your room and the inconvenience it caused during your stay. We understand how distressing it must have been to deal with that, and we sincerely apologize for the disruption to your trip. Our concerned team has already addressed it and ensures such an incident is not repeated. While we are glad to know your compliments for a few associates, but we regret that your experience with the follow-up regarding the refund has... read more
We arrived and the “Hotel” looked like it was abandoned. We walked in to the lobby and it looked worse than the outside. I have seen some bad hotels but this was the worst. We got to the room and the room was in very bad shape. The bathroom had graffiti on the mirror. The room looked like very shabby everything was old and damaged. No way would we stay at this dump.
Business response:
Dear Keith, Thank you for sharing your feedback with us. We are truly sorry to hear that the condition of the hotel did not meet the standards we strive to provide, and we deeply regret that your visit was disappointing. This is certainly not the impression we want to give our guests, and we will be addressing these issues immediately with our housekeeping and maintenance teams to ensure the property is properly maintained. Your feedback is incredibly valuable to us, and we will use it to improve. We truly appreciate you bri... read more
Stop asking to type
Business response:
Dear Latrice, Thank you for your feedback. Please accept our apologies for not meeting your expectations. We hope you will consider giving us a chance so we can provide you with the hospitality you should always expect from us.Sincerely,Hotel Management
The hotel was dirty and very old. Not kept up. The sink and shower in my room were not draining. Someone had been smoking in the room. No one cleaned my room all week. There were dirty towels and ripped sheets. I deserve money back on my stay.
Business response:
Dear Teri, Thank you for staying with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have already shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Thanks again for your feedback; it helps us improve our service and serve our guests... read more
Terrible stay DO NOT STAY HERE!! We were first given a dirty room and then moved us to a room where people with pets stay and the hallway smelled like dog pee. The bathroom sink was clogged and the water dripped steadily from the tub. There were no cups or plates etc and when we called to request cups we were told to come get them even though the sign says we would bring them to the room. There were no blankets on the bed and when I called requesting blankets I was told again to come get them. When I went to the front desk t... read more
Business response:
Dear Patricia,We sincerely regret that your experience fell short of our usual standards. Cleanliness and comfort are a top priority, and we apologize for the condition of your initial room and the subsequent inconveniences. The lack of amenities and inadequate service you encountered is not reflective of our commitment to guest satisfaction. We appreciate your understanding and assure you that your concerns will be addressed with our team to prevent future occurrences. Your experience is important to us. Please accept our a... read more
The front desk receptionist page was very unpolite didn’t acknowledge us greet us. We were waiting for the iron more than an hour was not quite happy with that.
Business response:
Dear Gurjeet, Thank you for the review and for staying with us. Warm, thoughtful, and attentive service is a top priority; therefore, we would like to apologize if any of our associates did not show this to you during check-in. Also, we sincerely value our guests’ time; therefore, we regret the requested items were not delivered promptly. Thank you for bringing this to our attention. This is not typical of our regular performance, and we will address it appropriately. We look forward to another opportunity so we can show you... read more
Frequently asked questions about Extended Stay America - Phoenix - Chandler
How is Extended Stay America - Phoenix - Chandler rated?
Extended Stay America - Phoenix - Chandler has a 3.2 star rating with 2,049 reviews.
When is Extended Stay America - Phoenix - Chandler open?
Extended Stay America - Phoenix - Chandler is open now. It will close tomorrow at 12:00 a.m.