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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel appears to be housing homeless people so it is run down. Some corridors smell more than others. The HVAC is not balances so howling sounds of air being sucked through the door undercuts is prevalent. The pool has been closed for almost two years for lack of upkeep. My clothes smell like smoke now just from being there. It was nice to have the kitchen & extra living room space but unfortunately, we would not recommend this place.
Business response:
Dear Gregory, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please know that we will follow up regarding these matters to ensure a more wonderful experience for every guest entering our doors. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management
Phoenix trip Roaches in the room. Poor front desk service
Business response:
Dear Norm, Thank you for sharing your experience with us. We sincerely apologize for any inconvenience caused by the presence of outside insects despite our best efforts to maintain a clean environment. Also, we regret any unsatisfactory experiences you may have had with our staff. We understand this is unacceptable and falls short of the standards we aim to provide our customers. Rest assured that we have taken immediate action to address the issue and are implementing measures to prevent a recurrence. Each guest's feedback... read more
I highly advise you find somewhere else to stay. Traveling for work has brought me to some very nasty hotels, but this is the first hotel that i’ve ever canceled after one night. Bugs in the room, utensils with food residue, stained pillows, closed pool, “free breakfast” consisting of JUST oatmeal packets, etc. It was disgusting. I paid more for this hotel than i did for the beautiful Air BNB that I decided to stay in after. The staff was very nice though, dealing with my issues and giving me a refund. But the staff themselv... read more
Business response:
Dear Daniel, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. Your concerns are important to us, and we want to ensure every guest has a positive experience. Please know that we take your feedback seriously and will make the necessary improvements to provide the best possible service. We hope you'll consider staying with us again so we can exceed your expectations. Sincerely,Hotel Management
Unfortunately, the lamp in my room did not work, the bathroom door was damaged, and a cut in the counter facing ripped my shorts when I accidentally brushed against it. Someone left trash (stinky food waste) in the stairwell and it remained there for at least two days. I hardly saw the staff and had to call out to check in when I arrived. The other residents didn't seem friendly and often talked loudly in the hallway. The property is conveniently located, though, among lots of good restaurants, grocery stores, shopping and h... read more
Business response:
Dear Michele, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
What a dump! Check in was easy and quick. That's where the good things end. The hallway to the room smelled like pot. Entering the room, first thing you notice is extremely soiled and stained carpet. There was a patch on the bathroom door as if it were kicked in. The bath towel rack had patched and unpainted drywall. The tub was really old and dirty. To say that the tub plumbing leaked would be an understatement. More like a constant flow of water. So much, that the tub was stained. Mildew on the shower curtain. Hole in the ... read more
Business response:
Dear Chris, Thank you for taking the time to evaluate your stay with us. We apologize for not meeting your expectations during your visit. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We appreciate your valuable comments and will address them appropriately with our team. We value your business and hope that you will give us another chance to exceed your expectations and provide you with the exceptional stay that we ... read more
Pass The room had a musky smell to it. The air conditioner screen kept falling out of place and rattled throughout the night. For a one night stay at the price paid I guess was ok but I wouldn’t return to this hotel again.
Business response:
Dear Nilsa, We truly regret to learn about your disappointing experience at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We will address these concerns with our team and genuinely appreciate you bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Man... read more
Will not use extended stay again. Room was both shabby and dirty- carpet stains, German roaches, dirty shower curtain. Hallways smelled of weed and cigarettes. No luggage cart or help available. Sorry that I cannot recommend- maybe pay a bit extra for a better place.
Business response:
Dear Jill, Thank you for your review. We sincerely apologize for the unsatisfactory conditions you experienced during your stay. This does not align with our standards of cleanliness and comfort, and we deeply regret any inconvenience and disappointment caused, especially regarding the odor and pests. Please know that we take cleanliness and pest control seriously and have implemented preventive measures to address these concerns. Also, we are sorry that our team fell short of assisting you with your luggage; we will be shar... read more
RUN, THEY HAVE COCKROACHES!!!! This hotel is infested with roaches. Property is fully aware of their problem. When asked for a different room, the attendant stated " Yeah, I can switch you rooms but it doesn't matter as all our rooms have roaches. Its a problem we have"
Business response:
Dear Michael, Thank you for your review. We sincerely apologize for the inconvenience caused by the presence of roaches during your stay. Please rest assured that we are taking immediate action to address this issue and ensure a pest-free environment for all our guests. Your feedback is invaluable, and we are committed to improving our services. We hope you will give us another chance to exceed your expectations in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,385 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.