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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon checking in there was no silverware or toilet paper in our room. We were able to get two rolls of toilet paper from the front desk. Property is in desperate need of a renovation.
Business response:
Dear Aisha, We apologize for the inconvenience you experienced during your recent stay. Providing a well-prepared and comfortable room upon check-in is important to us, and we regret that we fell short in this instance. Your feedback regarding the availability of essentials has been noted, and we are taking steps to ensure such oversights do not recur. Regarding the property's condition, we appreciate your observations and assure you that we continuously evaluate opportunities for improvement. We value your feedback as it he... read more
Worst Hotel Ever. It was smelling weed inside the hotel and rooms were terrible bad
Business response:
Dear Anany, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
You get what you paid for. The place smelled, we found a pipe on the couch, there was floss sticks on the ground, reception wasn’t friendly.
Business response:
Dear Karlayvet, Thank you for letting us know about your stay. Our team is dedicated to delivering exceptional customer service and maintaining pristine, comfortable accommodations for all our guests. Regrettably, the recent incident did not meet our customary standards. Please be assured that we have taken the requisite measures to address your concerns. We highly value your patronage and eagerly anticipate the opportunity to elevate your experience during your future visit.Sincerely,Hotel Management
Move along if you want to enjoy yourself.
Business response:
Dear Shawn, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management
La piscine etait fermée!!! C'était pour moi la raison principale de mon choix. Salle de bain tres sale.
Business response:
Dear Johane, We acknowledge your recent feedback regarding your stay at our hotel and are genuinely sorry that your experience did not meet your expectations. Your patronage is highly valued, and we sincerely hope for the opportunity to welcome you once more, aiming to provide an enhanced experience.Sincerely,Hotel Management
The property is located in a dirty area the rooms are terrible everything smells like weed and smoke the front desk wasn’t there I feared for my safety was only able to stay one night.
Business response:
Dear Thania, Thank you for evaluating your stay with us. At our hotel, we strive to offer outstanding service and maintain a clean and safe environment for our guests; therefore, we sincerely apologize for the disappointment you experienced during your stay. Please be assured that we take your concerns seriously and will address them with the appropriate parties. Thank you for bringing this to our attention. We are grateful for your patience and hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Managem... read more
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,385 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.