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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty. Old. Dead roaches. Do not recommend. Staff at front were nice and helpful. First room reeked of cigs and the bed broke when I sat on it. I switched to another room. No smell but the room was old. Like stains on carpet, corners of wallpaper torn up, bathtub had cracks. Water pressure was abysmal in room. Came out squirting in bathroom. Under sink found a dead roach and an almost empty spray can left. Drawers had used napkins and other open plastic utensils. Washer door was busted. No utensils except a plate in washer. ... read more
Business response:
Dear Kelsey, Thank you for taking the time to post your review. We sincerely apologize for the unsatisfactory experience you encountered during your stay. Your feedback is invaluable, and we're taking immediate steps to rectify the issues you've highlighted. We've already initiated thorough inspections and rigorous cleanliness protocols to ensure our rooms meet the highest standards. Rest assured, we're addressing the maintenance concerns promptly and enhancing our service delivery to guarantee a pleasant stay for all our gu... read more
Upon arrival and checking in to the hotel, all look great and clean until we saw a notice at the door that just made us worry about the safety of our stay. The notice warned us to be aware of our surroundings, don’t open door to anyone strangers, don’t come home too late or flash your money or jewelry, call police if you feel unsafe, etc. and so on and so on, this was very alarming to read, we then read the reviews which I forgot to do before booking and some people experienced bed bugs and cockroaches! Luckily we didn’t not... read more
Business response:
Dear Yin, Thank you for your recent review of our hotel and for sharing your feedback. We are devoted to giving each guest a great travel experience; therefore, we are disappointed that we did not meet our expectations. Please know that our top priority is our guests and employees' safety and security. Our security team is reliable and well-trained, and we also work closely with the local police department to keep our guests safe and secure during their stay. However, we are sorry for any inconvenience caused. Your comments ... read more
The hallway carpets were dirty, trash in trash rooms overflowing, and the rooms were run down.
Business response:
Dear Amber, Thank you very much for staying at our hotel. We strive to provide every guest with a clean and comfortable room; therefore, we are disappointed to hear this was not your experience. Please accept our sincere apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you ... read more
We were greeted with a repugnant odor when we turned on the AC. The bathroom tub had signs of mold or rust. On the 1st day a small roach crawled on the sofa. A larger coach appeared in one of the drawers. I checked the sink and kitchenette drawers where I found multiple dead coaches.
Business response:
Dear Alfonso, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit this time. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating... read more
Roaches and weird smells. Don’t know if it was drug use that was taking place or just the building but the smell of the hallway made me gag every time I walked through. Staff was nice but wouldn’t stay here again.
Business response:
Dear Eric, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit this time. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating th... read more
Very dirty facility and unfriendly staff members. Gym equipment was broken and there was no blow dryer!
Business response:
Dear David, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,385 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.