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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I think do you need doing something about cleanin
Business response:
Dear Zenon, Thank you very much for staying at our hotel. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. We hope you will give us another opportunity to serve you in the future and provid... read more
cockroaches the place had cockroaches. It also gets used for some sort of social program. They do their best to keep it clean.
Business response:
Dear Anderson, Thank you for your feedback. We extend our sincerest apologies for the issues you faced during your stay with us. Please be assured that we take every possible measure to prevent the presence of external insects, as previously communicated. Our pest control provider conducts regular servicing of our premises, and we are closely working with them to ensure all necessary measures are taken to prevent any future issues. We hope that you will consider staying with us again, and we will do everything in our power t... read more
Bed bug infested and roach hotel I do not highly recommend this place whatsoever when we got there customer service sucks on top of which has roaches had bed bugs there was never nobody at the front desk when you yell for them to give you attitude when they do come out from behind the back area on top of which the place was loaded with homeless people lingering smoking whatever they smoke and not to mention how dirty the carpets are how dirty the room was do not book this room whatsoever
Business response:
Dear arminda, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Staff were generally disinterested in being friendly and helpful. There were little roaches in the bathroom but thankfully not the kitchen. The kitchen doesn't include any cooking or eating equipment. You have to go to reception to ask for it.
Business response:
Dear Stephen, Thank you for reviewing your stay. Our goal is to offer outstanding service to all our guests, and we apologize for any inconvenience you may have experienced. Please know that in order to maintain the highest standards of cleanliness for our esteemed guests, we have arranged to store the dishware at the front desk. We also regret any unsatisfactory experiences you may have had with our staff and will address these concerns promptly. Your feedback is essential as we continually focus on advancing our guest expe... read more
Meh… an odd place not sure exactly what defines ‘long term”… if these are travelers or longterm local residents… but this place is worn out and kind of a dump. Nothing grossly offensive… but the bed is soft and has a huge dip in it, the shower feels like a sprinkle and does not flow properly, the shades dont seal out light totally… carpet is stained… hallways feel like a cheap apartment complex past its prime… on the good side it was quiet, ac works, and it was pretty clean… towels n bedding fresh.
Business response:
Dear michael, Thank you for taking the time to share your feedback about your recent visit. We sincerely apologize that your experience did not meet all of your expectations, and we empathize with your frustration regarding the different issues you brought up. Your feedback is valuable to us, and we have shared it with the relevant parties to enhance our ability to serve you better in the future. Thank you for also sharing the positive aspects of your visit, and we hope to have another opportunity to demonstrate our commitme... read more
Horrible. Roach motel This place was a dump! I roaches running around, bed was comfortable. I was afraid to sleep. Stains of cigarette burns everywhere. Couch had stains on it. The wrist place i every stayed at in my years of travel. I would not recommend this place unless you dont that type of place. I cant add any photos. Not letting me.
Business response:
Dear Geraldine, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Once again, we are sorry for these concerns and hope to have the opportunity to serve you again and provide you with the outstanding and seaml... read more
Absolutely awful! Smelled like cat pee inside and out, no ice machine, cockroaches, previous tenants hair all over, shower head had a lot of pressure, but doesn't saturate at all. Its more of a mist. 0/10. I DO NOT recommend.
Business response:
Dear Eloisa, Thank you for staying at our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay and sincerely apologize for the inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. Also, we regret the inconvenience you faced with the low water pressure. We understand how essential proper water flow is, and we will work ... read more
Judgement Hotel it’s self was fine, my son and I traveled to Phoenix, we I called ahead to see if we could get in early due to trave we both were tired, they stated yes on the phone. We arrived and we went to the counter to check in and then the suddenly they said we could not accommodate an early check in, I told her that we just got off the phone with you 10 mins ago and we were told no problem. The lady said we didn’t call and that she was the only one here, so I pulled out my phone showed it to her and asked politely if ... read more
Business response:
Dear Scott, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,385 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.