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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room didn't have a working stove or microwave. We ended up fixing the stove the 2nd night we were there. I had an electrical issue. We also had roaches. We went to the front office to address the issue and was told us to contact Gina who is the Gen. Manger. We attempted to call but was told she was unavailable.
Business response:
Dear Michael, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Small cockroaches in the bathroom and bedroom
Business response:
Dear Guest, Thank you for sharing your experience with us.We sincerely apologize for not meeting your cleanliness expectations during your stay. Maintaining a pest-free environment is a top priority, and we are deeply sorry for any discomfort this may have caused. We will immediately address this issue to rectify the situation. Your feedback is invaluable, and we appreciate you bringing this to our attention. We hope to regain your trust and provide you with a more pleasant experience in the future.Sincerely,Hotel Management
Property needs upgrades
Business response:
Dear Jon, Thank you for sharing your experience with us. We appreciate your feedback regarding the condition of our property. Rest assured, we are continuously evaluating areas for improvement and to enhance the overall guest experience. Your input is valuable to us. Thank you for bringing this to our attention, and we hope to welcome you back in the future to showcase our improvements.Sincerely,Hotel Management
Not the best It was not the best. The first room we got smelled like someone just peed on the carpet. We walked in and then straight out. The next one smelled like someone had smoked in there and it was meant to be a non smoking room. On top of that there were hairs in all the towels and we found a cockroach
Business response:
Dear Guest, Thank you for sharing your feedback about your recent stay. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. It is disheartening to read that your disappointment outweighs your satisfaction. Rest assured, your comments will be shared with our housekeeping team to ensure a thorough cleaning for our future guests. We appreciate you bringing this to our attention, and we hope to welcome you back with the seamless experience you deserve.Sincerely,Hotel Management
Never Stay at Phoenix Extended Stay The room was not prepared with unchanged bedding; dirty linens and refuse on the bathroom floor; dirty linens on the hallway floor; smelly throughout. I refused to stay.
Business response:
Dear James, Thank you for sharing your feedback about your recent stay. We sincerely apologize for not meeting your expectations with the suite's cleanliness. Providing a clean and comfortable environment is our utmost priority, and we regret that we failed to meet your expectations. Your feedback is invaluable, and we will address these issues immediately with our housekeeping team to ensure such oversights do not occur in the future. We sincerely regret any inconvenience caused. Please accept our genuine apologies, and we ... read more
Worst hotel iv ever stayed in I have traveled all over the world and even war torn countries and stayed in better hotels than this, it was the worst hotel iv ever stayed in by far. I had bugs crawling in the room which i had bites all over my body, the bath looked like it had never been cleaned ever, people arguing and shouting in the corridor, people taking drugs hanging about outside asking for money. The lady who checked me in was unprofessional. I wouldn't stay here even if i was payed to stay here, if you have a family ... read more
Business response:
Dear Wayne, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,385 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.