Extended Stay America - Phoenix - Midtown

Business response:

Dear Tatsuya, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We hope yo... read more

Business response:

Dear Rahul, We are disheartened to see your comment, as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of the appropriate individuals for review and action. We hope you will give us another opportunity so we can leave you with a much better impression on your ne... read more

Business response:

Dear Efrain, Thank you for taking the time to share about your visit. We apologize sincerely for the cleanliness issues and unpleasant odors you encountered during your stay. This does not reflect our standards, and we understand its impact on your experience. Your feedback is invaluable, and we will address these concerns internally to ensure improvements are made. We appreciate your understanding, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.Sincerely,Hotel Management