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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
BEWARE! From the moment we attempted to check-in the experience was horrendous! Homeless sitting and loitering the parking lot and lobby. No one at the front desk after 10 mins waiting. When she finally came out of the back, she was texting and laughing, completely inattentive. Gave me directions to my first floor room, and when I brought it to her attention the key she gave me was for a third floor room…her response was “my bad”. After arriving in room, the toilet would not flush. The button was broken inside. Had to flush ... read more
Business response:
Dear Craig, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience caused. As a hospitality provider, we are committed to delivering exceptional service and experiences to our guests, and we deeply regret that we fell short of your expectations. Rest assured, we will be taking the necessary steps to address the issues you have raised, to prevent a recurrence, and to enhance the overall quality of our services. We hope to welcome you... read more
Never again dirty carpet dirty bathroom shower don’t work customer service is below 0 .
Business response:
Dear Yousef, Thank you for sharing your feedback with us. Our primary mission is to provide our guests with comfortable accommodations and excellent service by a warm, responsive team. We regret that your experience did not reflect this commitment. Your comments have been shared with our team members, and we are committed to taking action to prevent a recurrence. We genuinely appreciate your candid feedback as it helps us enhance our service. We hope to welcome you back, as we are dedicated to delivering the flawless visit y... read more
The property stinks. Literally stinks. The staff that we dealt with has no people person skills. Customer service was not great.
Business response:
Dear Tracey, Thank you for choosing us. Having a good impression on the visit is always nice, but we apologize for disappointing you. It is sad to learn of the inconveniences you experienced while with us. Although we make every effort to provide exceptional hospitality in all aspects, sometimes we fall short, and for this, we regret it. Thank you for your time; we assure you that we will address this appropriately. We are very grateful for your patience and hope to have another opportunity to provide you with the outstandin... read more
Never again! Filthy I’ve stayed here in years past but it was so disgustingly filthy that I ate my losses with the pre-paid reservation and booked a better hotel. The room I was given on the far south side had a sticky floor and soap scum around the bathtub. One drawer had its front ripped off and it smelled of bleach. The stairs were filthy and there was dog waste on the stairs.
Business response:
Dear Mary A, Thank you for choosing us again. We are sorry for the frustrations caused on arrival. Further, we regret the disappointment with the cleanliness and upkeep issues not meeting your liking, and we have shared your remarks with the concerned individuals for further improvement. In response to your comments, we will instruct our team to double-check the process so this problem is never raised. Our front desk team is always there to attend to your needs. Please return, and we welcome the opportunity to provide you wi... read more
Worst bathroom ever. Smelled like pee and was filthy. Tub was dirty, chipping away, towel was dirty and had makeup on it. Very noisy, people yelling, unsafe environment.
Business response:
Dear Justin, We are sorry for the frustrations caused on arrival. Further, we regret the disappointment with the cleanliness and upkeep issues not meeting your liking, and we have shared your remarks with the concerned individuals for further improvement. In response to your comments, we will instruct our team to double-check the process so this problem is never raised. Our front desk team is always there to attend to your needs. Please return, and we welcome the opportunity to provide you with the seamless stay you deserve ... read more
I had a room that had small bugs running around when I turned the lights on. Silver Fish? Don't know what it is. Kill one and showed it the Desk Clerk. Stayed three nights, the last i felt one run across my face. I couldn't ckeck out because Phoenix was probably all booked because of the Spring Training and other events. The carpet needs a good shampooing or new carpeting. At the wash basin a strong order coming out the drain spout. P-trap needs go cleaning. Someone with a weak stomach would probably throw up. But, at least ... read more
Business response:
Dear Cheston, Thank you for being our guest and bringing your remarks to our attention. We sincerely apologize for any disruptions during your recent visit. We understand that the cleanliness expectations were not met. As mentioned, we want to reassure you that we take every possible measure to prevent the presence of external insects. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them and the housekeeping team to ensure all necessary measures are taken ... read more
All of the furniture had some sort of very noticeable damage. We spotted bugs (what seemed to be cockroaches) in the bathroom floor and later a couple in the bed. We had just settled but were forced to find another hotel in the middle of the night.
Business response:
Dear Caleb, Thank you for choosing us and for taking the time to leave your feedback. Please accept our apologies for not meeting your expectations during your visit. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. Thank you again for your valuable comments. We hope to have the opportuni... read more
The property was run down and not very clean.
Business response:
Dear Chas, Thank you for selecting us. We regret we did not meet your expectations for a clean room and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need for an update, and we are currently having the same conversation with our brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our priority is to serve our guests with excellent service; anyth... read more
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,385 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.