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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roach motel - stay away There were tons of roaches and people yelling in their rooms
Business response:
Dear Stephen, We sincerely apologize for falling short of your expectations during your recent stay. Please be assured that we take every precaution to prevent insects from entering our premises. Our pest control provider conducts regular servicing to identify and address potential issues. However, we will have a conversation with them to ensure that they take all necessary measures to avoid future occurrences. We acknowledge the frustration you endured and appreciate your understanding and patience.Sincerely,Hotel Managemen... read more
The property was dirty. I asked for dishes and was told after cleaned they will get me some. Hours later i asked about them and they didn't have any. Towels stained. Pull out sofa bed dirty. Light socket broken and dangerous. Place smelled
Business response:
Dear Jeremy, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Bad place to stay to many crazy people around
Business response:
Dear Johanna, Thank you for sharing your experience. We understand that feeling comfortable and safe is essential during your stay, and we take guest concerns very seriously. Our team is committed to providing a secure environment for all guests, and we regularly review our safety protocols to ensure a positive experience. We hope you will give us another opportunity in the future, and we are confident that your next stay will be much more enjoyable.Sincerely,Hotel Management
DO NOT STAY HERE. EXPEDIA, REMOVE THIS PROPERTY FROM YOUR SITE. We arrived to a parking lot full of people who were clearly doing drugs and even a person passed out in the lobby. I felt unsafe entering the property with my elderly mom who is visually and mobility impaired and I worried our rental car would be broken into. But I tried to stay positive and hoped when we got into the room we could relax and it would be ok. On the way to room 236 we passed a trash closet. The whole hallway smelled like trash. We kept going passi... read more
Business response:
Dear JoAnne, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Worst place i have ever stayed The worst hotel ive ever stayed at, and ive stayed at circus circus. I killed multipe roaches every day. The parking lot had homeless junkies constantly walking around and passed out people that you have to walk over to get down the sidewalk. Their was a homless shanty built against the back of the building. It was absolutely disgusting. Was woke up nightly from people fighting and screaming at each other.
Business response:
Dear Guest, Thank you for taking the time to share your valuable feedback. We are truly sorry we did not meet your expectations during your stay. Please accept our sincere apologies for any concerns you had with specific individuals outside our hotel. We assure you that we have security on our property around the clock for the safety of all of our guests. Also, our front desk is available to help make your stay as comfortable as possible. Your input is valuable, and we will explore ways to address this to ensure a peaceful a... read more
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,385 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.