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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I killed a cockroach right before I took a shower. But it was a last minute unexpensive place to spend a night
Business response:
Dear Don, We appreciate your decision to stay with us and are pleased that your overall visit was satisfactory. Nevertheless, we sincerely apologize if any issues detracted from the perfection of your experience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management
NEVER GO HERE Absolutely horrible experience. Staff never answered calls, the location was full of drug dealers doing deals in the common areas and right outside the lobby, homeless being housed here with all their stuff cluttering the grounds. TV was broken, we were locked out and could not use our card to re-enter the property even during "office hours". There was no breakfast available as stated in details, WOULD NEVER RECOMMEND THIS LOCATION TO ANYONE. If we had any other option, we would have taken it. The location refu... read more
Business response:
Dear Miriam, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
The facilities are in poor condition.
Business response:
Dear José, Thank you for your feedback. We are sorry for not meeting your expectations of the room and its comforts. To prevent the issues you experience, we enforce strict quality control standards. We understand that our guests have many options, so we aim to provide clean, comfortable suites at an affordable price. The room conditions you described are unacceptable and not up to our standards. We will address this with our staff and reinforce the importance of exceptional customer service and attention to detail. We would... read more
I was given the keys for a room that was already occupied. Then, they assigned me to another room that was under repairs. The third room that was assigned to me was apparently ok but as we stayed there for a couple of hours, we noticed the presence of bugs and cockroaches. I checked out the same day at 8pm as I did not feel like staying there for another minute.
Business response:
Dear Alfonso, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an... read more
I recently stayed at this hotel, and it was a very disappointing experience. There were no staff present at night, which made things difficult when issues arose. The linens were dirty, the floors were filthy, and to top it off, there were no light bulbs in the lamps. The dryers didn’t work either, as they had no heat. The elevators were unreliable, and to make matters worse, there was a fire alarm at 1 am. No staff were available to handle the situation, and the fire alarm panel had the key left inside, allowing anyone to de... read more
Business response:
Dear Yvonne, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
I requested accessible and they didn't provide it. My reservation saod accessible. Once i got to the room, there were cups and the keys from the previous guest on the desk. So, i decided to leave since they couldnt take a shower.
Business response:
Dear Francisco, Thank you for choosing our hotel during your recent visit to the area. We extend our sincere apologies for the oversight in meeting your expectations with respect to the requested room. While we make every effort to accommodate such requests, there are instances when the requested room is not unoccupied and available. We genuinely regret any disappointment you experienced and understand your frustration. Thank you for bringing this to our attention. We remain committed to providing you with the highest level ... read more
This was supposed to be non smoking it smelled horribly like cigar and there was cigarettes on the floor. It was old super outdated. It looks like they use this place for refugees. Lots of people outside drinking and smoking weed. Very loud throughout the night. People screaming and running in the halls slamming doors. Did not feel safe in or out of the facility. Lots of sketchy people I’m sure I witnessed a drug deal in the room next to us. Never again!!!!
Business response:
Dear Maria, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,385 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.