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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Place was run down, smelled like trash and full of roaches. Disgusting
Business response:
Dear Gerald, Thank you for the review. We sincerely apologize for the unpleasant experience you encountered during your stay. Please know that your experience does not align with our usual standards. Your comment will be shared with our housekeeping team to prevent oversights in the room preparations for our future guests. Additionally, we assure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaut... read more
Do not stay here! Room had roaches, mold and the pull out sofa had no mattress, took over an hour to get one, people smoking w**d so much I could smell it in my room and pretty sure my daughters got a contact h***+! That’s how bad it was didn’t even stay the full time I paid for found another hotel! I refused to bring my belongings inside my house until I could wash everything that was washable and kept the rest outside to ensure no roaches/bedbugs made their way home with me this place is not clean and people on the outside... read more
Business response:
Dear Samantha, We sincerely apologize for the unacceptable experience you encountered during your stay. This falls far below the standards we strive to uphold. Your feedback is valuable, and we will investigate for immediate and corrective action. Ensuring the comfort and safety of our guests is our utmost priority, and we sincerely regret the impact this had on your visit. If you reconsider staying with us, we're dedicated to providing you with the desired experience.Sincerely,Hotel Management
This hotel is dirty and had bugs all over the place!!
Business response:
Dear Erica, We apologize for any inconvenience caused by your experience. Cleanliness and guest satisfaction are our top priorities. Therefore, we apologize for not meeting your expectations. Rest assured, we are taking immediate action to address the situation and ensure our standards are upheld. Your feedback is crucial in helping us improve, and we appreciate your patience and understanding. If you decide to stay with us again, we are committed to providing you with a much better experience.Sincerely,Hotel Management
Poor experience Multiple roaches, broken fixtures, dirty tub, hotel general condition poor. Stinky halls, doors with large gapse under them where passers by could easly put cameras under. Doors close with no guard over locking mechanism allowing for easy picking without room key card. Alot of modern looking accessories in the room but came accross as lipstick on a pig. Sloped floors causing slip/trip hazard in bathroom. The list goes on and on.
Business response:
Dear Benjamin, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
I killed 2 tiny roaches in the kitchen area within 10 minutes of us getting there. The fold out bed was full of dirt when we unfolded it. The hallway smelled like cat litter/pet urine (the room next to us had a "pet inside" sticker on door) There was people sleeping in their cars in the parking lot. It was 4 walls with something to sleep on so it worked for us for one night. Alarms were going off due to people using emergency exits and dogs kept barking.
Business response:
Dear Samuel, Thank you for your recent stay at our hotel. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another ... read more
NASTY Definitely don’t stay here unless there’s no where else to go, disgusting rooms, filthy everything, even saw a roach in the bathroom. Their “complimentary breakfast” is also just oatmeal and hot water.
Business response:
Dear Guest, Thank you for your recent stay at our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
!! Stay Away !! ABSOLUTE GARBAGE. GROSS. ROACH INFESTED. ROOMS ARE FALLING APART. Not to sound like an angry customer. The hotel was actually horrible. Stains on the walls sprinkler system was falling apart. Actual roaches were everywhere. Staff knew how gross it was. They did move me to a different room. The room they moved me to was worst than the first one. It was pet friendly. However, the stench of feces and urine were caked into the walls. No actual upkeep. Nastiest place I have had the displeasure of walking into.
Business response:
Dear MARCUS, Thank you for your feedback. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We hope to have the opportunity to welcome you back so we can provide yo... read more
You had to beg for silverware and plates and even dish soap kitchen towels and paper towels the tub was SLIMY. The carpets wete stained. The neighborhood was sketchy. The guy who was the night clerk was stoned. There was a whole in the wall. The cable had to be jiggled for the TV to work and " breakfast" was oatmeal packets and coffee.
Business response:
Dear Greta, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,385 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.