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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was full of roaches everywhere in the room, and it was supposedly a no smoking room but it reeked of cigarettes, the bathtub was dirty and has dead roaches.
Business response:
Dear Yiris, Thank you for your review of our hotel. Our promise is to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms very seriously and will look into your feedback. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us.Sincerely,Hotel Management
Front desk person was rude.
Business response:
Dear JAMES, Thank you for letting us know about your stay. It is disappointing to learn about the service issues you encountered with our front desk team. Please accept our sincere apologies. Our staff genuinely cares about providing an enjoyable stay to all our guests, and this incident does not reflect our usual service. Appropriate measures have been taken to ensure this is not repeated. We hope you will consider returning so we can show you the hospitality you deserve. Sincerely,Hotel Management
Horrible Service Was unable to get ahold of anyone for a late check in and no one upon arrival so was then considered a no show and not allowed to check in the following morning even tho everything was paid for in advance.
Business response:
Dear Ryan, We sincerely apologize for the inconvenience and frustration you experienced upon arrival. It is certainly not the kind of hospitality we strive to provide our valued guests. We deeply regret that your room was not available upon your arrival. We understand the importance of a smooth check-in process, and we apologize that this was not your experience. Please be assured that we will address the issue to prevent similar situations from occurring in the future. We truly value your feedback as it helps us improve our... read more
Roaches everywhere, urine smell, noisy
Business response:
Dear Yeilentkis, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience we are known for providing.Sincerely,Hotel Management
The location is excellent. The outside looks good. But don’t be deceived. The inside is dirty, outdated and the amenities non-existent. There was never a “ breakfast” of any sort offered. The coffee service consisted of packs of tasters choice and hot water. No hair dryer. No ice. No water unless you want to pay 2.50 for a very small bottle. There is a notice you can ask for a coffee maker, plates etc but they didn’t actually have any. Basically a very expensive beat up room the size of a closet for an exorbitant price.
Business response:
Dear Bruce, We appreciate you taking the time to share your feedback about your recent stay, and we regret to hear that your experience did not meet your expectations or our high standards. Your comments have provided valuable insights, and we will take the necessary steps to address any areas that require improvement. We want to thank you for your patronage and hope that we can welcome you back in the future to demonstrate our commitment to providing exceptional service.Sincerely,Hotel Management
The property was pretty run down. As I was checking in another guest dropped his bathroom door in the lobby and said it fell off. I had a smoke-free room but when I got to my room it smelled strongly of smoke and had what looked like multiple cigarette burns. I asked for a different room and I was told they would look and get back to me. Never heard back.
Business response:
Dear Mike, We are genuinely sorry to read about your disappointing experience during your recent stay with us. It's disheartening to learn about the condition of your room and the inconvenience you faced with the odor of lingering smoke. Please accept our apologies for the lack of prompt resolution when you requested a room change. This is certainly not the level of service we strive to provide. Your feedback is invaluable to us, as we always want to know how we can enhance our guests' experiences. We would be grateful for t... read more
Don’t stay here This place is terrible, especially for the price (ie it’s not priced as a clear “budget” option). There are roaches in the rooms, both alive and dead. The appliances are old and stained, and despite it being an extended stay, you have to request kitchen tools (ie dishes and utensils) to equip the kitchenette. And plot twist - I stayed there for 5 days and every morning when I called, the staff stated that no kitchen tools/packages available. The furniture was visibly damaged (ie stained and/ripped). I asked f... read more
Business response:
Dear Guest, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,385 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.