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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again It is a dirty, roach infested hotel. Hallways smell of piss and vomit. People at front desk are rude and hide in back office.
Business response:
Dear Judd, Thank you for evaluating your visit to our hotel. We follow strict standards regarding our suites' housekeeping and pest control, and we are sorry this was not your experience. Please accept our sincere apologies for any oversights during your visit. Moreover, we appreciate you informing us about the situation you encountered at our front desk. Such instances do not align with our commitment to delivering seamless service and accommodations, and we regret any frustrations caused. We will share your observations wi... read more
There was cockroaches everywhere and fight broke out in the front
Business response:
Dear Lisa, We sincerely apologize for the distressing experience you had during your stay. Your concerns about the mentioned pest are taken very seriously. Additionally, we are sorry for the inconvenience regarding the said incident. This falls below our service standards, and we genuinely regret any disappointment caused. We appreciate your feedback as it helps us identify areas for improvement. If your travels bring you back to the area, we would be grateful for the opportunity to provide you with a much-improved experienc... read more
I don't blame the property for being what it is. It seemed like it was a bit of a halfway house more then an actual quality place to stay. I blame Orbitz for recommending this place. My room smelled like smoke and literally had cigarette burns on the blankets. Seemed like a place for people to stay who might be down on their luck.
Business response:
Dear Matthew, We apologize for the inconvenience you experienced during your stay. It's disheartening to hear about the issues with the room and the overall experience needing to meet your expectations. Your feedback is valuable, and we appreciate your understanding. We will address these concerns to ensure improvements in the future. We hope to provide a more positive experience in the future.Sincerely,Hotel Management
Smells horrible, bugs, dirty, bad customer service. Left a few hours after checking in
Business response:
Dear Monica, Thank you for taking the time to provide us with your valuable feedback. Our goal is to provide a clean and comfortable environment with exceptional service. Therefore, we apologize that your experience did not meet your expectations. Your comments will be shared with our team and used as an opportunity to improve our guest experience. We value your business and hope to welcome you back soon.Sincerely,Hotel Management
Television does not work and after I reported it to front desk. I was ignored. WiFi did not work. Reserved the room for two nights but we just couldn’t stay there for second night. Too many homeless staying at the hotel.
Business response:
Dear Donald, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we value our guests' comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We understand that no explanation of these issues can change your recent experience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We would like an opportunity to show you the hospitality for which we are known, and we hope ... read more
We made a mistake on the date and booked it a day early(after check-in window) so when we arrived on correct day they wouldnt honor reservation. Front desk clerk was extremely rude. Than gabe us a room with a shower that didnt work a bathroom door that wouldnt close all the way and broken drawers in the furniture. My Niece was traveling alone for the first time to see her Mom in the hospital so this was a horrible experience for her.
Business response:
Dear Nina, We appreciate you staying with us and writing a review. We are sorry for the miscommunication on the reservation of your room and the level of service our team showed you. Also, we understand your disappointment and frustrations with the condition and upkeep of the room, and your remarks are shared with the concerned person for further action. Once again, we are sorry for letting you down. Thank you for sharing your concerns with us. Please revisit us for a seamless hotel experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,385 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.