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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had to make a last minute change to this hotel because my original hotel had a water pipe break and they couldn’t guests. The employees were fine but did not seem very friendly, inconvenienced maybe by me for checking in and out. It has a really musky smell and appears outdated and old. There was a cockroach on the wall when I came to the room. There were hairs in the shower and garbage under the bed.
Business response:
Dear rene, Please accept our apologies for your disappointment during your stay. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. The lack of hospitality from our associate and the condition of your suite you describe are unacceptable and not representative of our quality standards. We understand your frustration and have taken note of the concerns you raised to address them adequately. Please accept our ... read more
In all my years of business travel, this was without a doubt the worst property I have ever stayed at. Nevermind the fact that people wandered the halls all night long making noise that made sleep impossible, the fact that the bathroom was roach infested was absolutely inexcusable. Last time I will stay here, even though very convenient to my office.
Business response:
Dear Curt, We're truly sorry to hear about your disappointing experience during your recent stay. Your feedback is deeply concerning, and we sincerely apologize for the inconvenience you faced, especially regarding the cleanliness issues. This is certainly not the standard we aim to uphold. We take your comments seriously and will address these issues urgently. We value your business and would appreciate another opportunity to provide you with the comfortable and enjoyable stay you deserve. Thank you for bringing these conce... read more
Property is located in a bad neighborhood. Immediately noticed how unkempt the property was. The woman at the front desk was also unkempt and rude. Her unwashed / dirty shirt should have been the last straw but it was late and needed to get some sleep. The room was filthy, reeked of marijuana and cigarette smoke and had ROACHES! The furniture in the living roon was so flithy I didn't sit in them. It was ridiculously filthy. DO NOT STAY HERE!!!!
Business response:
Dear Sergio, We sincerely apologize for the unacceptable conditions you encountered during your stay. Your experience does not reflect our standards, and we deeply regret the inconvenience caused. Rest assured, we are taking immediate action to address cleanliness issues and staff conduct. Your feedback is invaluable, and we assure you that corrective measures are being implemented. We appreciate your patience and regret that we fell short of your expectations. If your travels bring you back to the area, we hope to provide a... read more
A run-down property that has seen better days I stayed here once several years ago, then again just recently. Unfortunately this hotel has really gone downhill in that time. The first room I got was dirty and the bed was not even made up at all. Staff gave me another room but that was not much better. Furniture is old and beat up, the rooms shake and creak when upstairs guests are walking around. The whole property gives the impression of extreme neglect.
Business response:
Dear Guest, We sincerely apologize for the disappointing experience you had during your recent stay. Your feedback is crucial, and we appreciate you bringing these issues to our attention. It's disheartening to read that the cleanliness and condition of the rooms did not meet your expectations. We will address these concerns with our team to enhance the overall quality of our accommodations. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
Cleaner Prisons in 3rd world Nations I have been coming to Phoenix for years to attend an annual event and I've always stayed here. I will never let that happen again. The rooms were dirty and we had cockroaches in the room. There wasn't even a shower curtain and when we asked for one they told us that they were out of them and we wouldn't have one until what was the last day of our stay. Also you can only get room service to the room if you're staying 5 days or more. The microwave that was there was also disgusting. We foun... read more
Business response:
Dear James, Please accept our apologies for the numerous issues you experienced during your recent stay at our hotel. Your feedback highlights several concerns that do not meet our usual standards, and for this, we are genuinely sorry. We take your feedback seriously and will address these concerns immediately to improve our facilities and service quality. Your comfort and overall satisfaction are our top priorities, and we are committed to making significant improvements to ensure a more enjoyable experience for our guests.... read more
Not good It's basically a hotel for local people without a home. Low security. Sofa bed was gross. Shower had no pressure. Hairs everywhere.
Business response:
Dear Glenda, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. Please be assured we will address these issues with our team. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
Absolutely horrible stay! Most of the lights did not work. Hallway was disgusting and smelled awful! Once we got a light to worK there were small black beetle bugs everywhere. The couch had white stains all over it the walls had smears of something down them! We were so exhausted after spending the day at the hospital we checked the beds for bugs and tried to sleep. The bathtub had bugs in it! There was 1 trash can in the whole room. The air conditioner made awful noise. And when we checked out I tried to talk to the staff a... read more
Business response:
Dear Royce, Thank you for reviewing our hotel. It is our responsibility to follow the proper processes to ensure that every guest suite is well-maintained and clean. We believe that our guests deserve to stay in a comfortable and hygienic environment while staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. We regret that we could not provide you with this experience and will take appropriate... read more
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,385 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.