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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled awful. Tables and floors were dirty. Lights didn’t work properly. Dirty air. Violated ADA laws. Long wait or no assistance at front desk.
Business response:
Dear Shea, Thank you for taking the time to review your stay. We understand that your experience with us fell short of your expectations, and we are genuinely sorry for any inconvenience caused. Providing every guest with a fresh, clean, and well-maintained suite is our top priority, and we regret that we were not able to meet this standard for you. We appreciate your feedback and will immediately address the issues to ensure our guests have a comfortable and enjoyable experience. If you would like to provide further details... read more
Very dirty place and nothing like the pics. Never going back.
Business response:
Dear Benjamin, Thank you for your recent review of your stay at our hotel. We sincerely apologize for any inconvenience you experienced, particularly regarding the cleanliness of our property. The upkeep of our premises is of paramount importance to us, and we assure you that the matter will be promptly addressed with our housekeeping team to ensure that appropriate measures are taken to prevent such oversights in the future. We remain steadfast in our commitment to providing exceptional experiences to all our esteemed guest... read more
Not what was advertised. Hotel front desk workers lack customer service hospitality. Did not make eye contact with us or speak more then 3 words to me during check in. And when we checked out. Asked feont deak for clean linen for couch bed was givin a sheet. Waited about 10 min and the guy came back and ask why i was still waiting so i asked for a blanket he was more worried about his motorcyle then making sure we got the linen we asked for.. theyre was dirty linen in a draw bybthe bathroom and hair in the tub. The couch bed... read more
Business response:
Dear JENNIFER, Thank you for being our guest and sharing your experience. We sincerely apologize for failing to deliver on our commitment to provide you with clean and fresh accommodations and a satisfactory breakfast option. Furthermore, we are disappointed you received unsatisfactory service from one of our associates. We hold our staff to the highest standards of professionalism and customer service and are committed to investigating this matter thoroughly to ensure that it does not happen again. Your feedback is importan... read more
No ice machine or ice in a hotel in Phoenix Az!!! That's the best of the worst. Our non-smoking room reeked of tobacco. The white blanket on the bed had cigarette burn holes in it. The black oily handprints on the doors were a nice touch. The used soap on the sink and the built-up soap scum in the shower were special. Garbage in the garbage can. The front desk couldn't tell us of one restaurant in the area (quite a few we found less than 1/4-mile walking distance). But the best thing-the bugs scurrying away over the bed when... read more
Business response:
Dear Gerald, We regret that your recent stay did not meet expectations, and we apologize for the inconvenience you encountered. Your detailed feedback is disheartening, and we take it seriously. We are actively addressing the issues raised to ensure a significant improvement in our facilities and services. Please accept our sincere apologies. We appreciate your insights and hope you will reconsider, allowing us the opportunity to provide a more pleasant experience should your travels bring you back to the area.Sincerely,Hote... read more
This hotel is terrible. I had to checkout the same day I checked in because I could not stay the night because the rooms were filthy. The shower is not clean and has black stains all over, and the walls are stained. The hotel hallways are dirty, and the exterior of the building is not well maintained. I did not feel safe staying here. I lost my money because they would not give me a refund. This place is not a good hotel in Phoenix midtown. PLEASE GO SOMEWHERE ELSE. The condition of everything is HORRENDOUS. The pictures on ... read more
Business response:
Dear Rolando, We're truly sorry to hear about the disappointment and discomfort you experienced during your brief stay. Your feedback is concerning, and we want to assure you that we take it seriously. We're actively addressing the issues you've mentioned, and we apologize for the impact on your experience. Guest safety and satisfaction are our top priorities, and we appreciate your understanding. If your travels bring you back to the area, we would be grateful for another chance to provide you with a more positive and enjoy... read more
Our room was extremely dirty, no latch on the door, stains and dirt all over the bed, couldn’t even stay in the room it was so bad. The pullout mattress was ripped up and stained all over as well. I got a different hotel down the road just so I could sleep
Business response:
Dear Jack, Thank you for choosing us. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting all your expectations. Our dedicated housekeeping and maintenance team works hard to keep the room clean and updated. The rooms are checked thoroughly before delivering them to the guests, but we will discuss this with them to review any missing spots and make improvements. Our expert team is already at work to ensure the seamless delivery of the best hotel experience. Please retur... read more
Hotel room smell was bad cockroaches in the bathroom
Business response:
Dear RENE, Thank you for sharing your feedback. We always prioritize providing amazing hospitality; therefore, we regret this was not your experience and that you had cleanliness and upkeep issues in the room. Let us discuss this with the housekeeping and pest control team and ensure this act is taken seriously. Our front desk team is always there to help you. Please give us another opportunity to show you our service.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,385 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.