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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had booked this room because it was close to the hospital and I was having surgery. My mother-in-law checked in for me while I was in surgery. She said the room smelled and was so unclean. She didn’t feel like it was a safe environment for me to come home to after my surgery. We didn’t even stay and left that afternoon
Business response:
Dear Wendy, We are sorry for the disappointment with the cleanliness and room condition that was the reason for the inconvenience in your suite, and we understand your frustration about not getting a maintained room. We examine the room before guests arrive, but we'll speak to our team about missed areas. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management
It’s really dirty and smells awful.
Business response:
Dear Ryan, Thank you for writing a review of our hotel. We apologize for the discomfort caused by the cleanliness issues you mentioned and will work with our housekeeping team for its improvement. Please revisit us and allow us to serve you with better memories again! Sincerely,Hotel Management
When I got up to room bed was not made, looked like someone slept in it and it was not made
Business response:
Dear Donald, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management
We were looking for place to stay while we had family in the nearby hospital. This place was terrible - the first room we had had bugs on the floor - and the whole floor was sticky. Run down room - dirty walls, peeling and super stained bathtub, etc. We asked for a different room and was given one that has the same problems - but the carpets had just been cleaned - and they were WET and it smelled so bad. We took the previous room, would NEVER stay here again.
Business response:
Dear Jessica, Thank you for staying with us. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your... read more
I do not recommend this place The room was dirty the bathroom sink was stuck and the bathroom tub was dirty to we could not take a shower .We had booked two nights and we could only stay one because it also smelled very bad
Business response:
Dear Beatriz, Thank you for staying with us. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providi... read more
Stay away I was very disappointed with this stay. The room was so dirty. The carpet was soiled and had not been vacuumed. The floor was not vacuumed with crumbs and food. The dishwasher was broken, old canned food in cupboards. One single dish towel was dirty. The phone didn't even work. A roach crawled out of the dishwasher when we came in and put our food on the counter. The smoke alarm was hanging by wires out of the wall. Mold in the shower gross stuff clogg the drain. It smelled like vomit in the room. Our puppy was not... read more
Business response:
Dear Gina, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. From the moment you check in to the time you check out, we strive to offer exceptional customer service and meticulous attention to detail in all aspects of our property. We appreciate your valuable feedback, which helps us identify areas we ... read more
The front desk attendant was rude. Keys didn't work. Waited an hour at the lobby because she stated they were short staffed and she was cleared rooms. Lobby had 6 people waiting with the same issue. You would think people not being able to enter their rooms would have been her priority. She came down angry. Like we were an inconvenience.
Business response:
Dear Rodolfo, Thank you for taking the time to write a review of your stay. We apologize for the inconvenience you experienced during your stay. Your feedback is valuable, and we regret that you had issues with your keys and encountered a less-than-friendly front desk experience. We understand these situations can be frustrating and are committed to improving our services. We will address this situation with our staff to ensure a smoother check-in process and better customer service. We appreciate your patience and hope you ... read more
Not that great of a stay, they switch me 3 times and the rooms smelled and were filthy
Business response:
Dear Terros, Thank you for sharing a review of your visit. We're sorry to hear that you encountered some issues during your stay. We strive to provide a comfortable experience for all our guests, and we fell short in your case. Your feedback is valuable to us, and we will work on improving it to ensure a better experience for future visits. Thank you for choosing to stay with us, and we hope to host you again in the future.SincerelyHotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,385 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.