Extended Stay America - Phoenix - Midtown

Business response:

Dear Carol, Thank you for sharing your comments. We're sorry to hear about the issues you faced during your stay. Your comfort and satisfaction are important to us, and we're working to ensure a better experience for our guests. Please reach out to us directly at the hotel to discuss the matter further. Sincerely,Hotel Management 

Business response:

Dear Johnny, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management 

Business response:

Dear Michael, Thank you for choosing us and for taking the time to leave your feedback. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We hope to have the opportunity to make your next stay with us outstanding in every respec... read more

Business response:

Dear Tracy, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We take all feedback seriously, especially when it concerns the cleanliness of our hotel, as it is our top priority. We are also sorry for the issues you had with our staff. We will address these issues with our team to ensure it does not happen again. We appreciate your kind words and hope you will consider giving us another opportunity to serve you bett... read more

Business response:

Dear Vanessa, Thank you for sharing your thoughts. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Management 

Business response:

Dear Daniel, Thank you for choosing us and sharing your feedback. We apologize for the experience you had during your stay. We appreciate your input and understand your frustration. We are continuously working to improve our facilities and services, and your comments will help us address the issues you encountered. We hope to have the opportunity to welcome you back in the future, providing a more positive and comfortable stay that meets your expectations. Sincerely,Hotel Management 

Business response:

Dear Baro, Thank you for leaving these valuable comments regarding your time with us. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate you bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management 

Business response:

Dear Tom W, Thank you for being our guest and for the valuable feedback. Please accept our apologies for not exceeding your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We are also disappointed to learn that the actions of other guests affected your time with us. We appreciate you bringing this to our attention so we can address it appropriately. We are ... read more