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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed bugs BED BUGS!!!! DIRTY HOTEL!!!! I was very quiet at front desk about the bed bugs, asked for garbage bags to place luggage in and was told the manager would contact me. I finally had to call the main number and within an hour or so I received an email saying an inspector had come out and nothing was found. I find this hard to believe when clearly the bed hsd live bugs.
Business response:
Dear Kristen, Thank you for taking the time to write a review of our hotel. We take comments such as this seriously, so we thank you for leaving your feedback. We have since completed a full investigation and determined that the room in question did not and currently does not contain any issues. If you have any queries regarding this, please don't hesitate to reach out to us at the hotel. We appreciate your understanding. Thank you.Sincerely,Hotel Management
Disappointed & Angry My family and I arrived at this hotel and they refused to give us our room because I didn’t have my ID. I lost my ID but had a paper copy. My husband provided his ID but because the reservation was in my name they didn’t allow it. The staff member was very rude and did not even look me in the eye. She was disrespectful and dismissive of my family and I. When I reached out to Hotels.com to try and get my refund the hotel stated I was a ‘no show’ and refused to refund my money.
Business response:
Dear Jennifer, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. Rest assured, we will take the necessary steps to handle similar situations more effectively to provide you with the excellent hospitality you deserve on your next visit. Meanwhile, if we may be of further assistance, please reach the hotel directly. Once again, we are sorry for the inconvenience caused. We hope to wel... read more
Cockroaches in room
Business response:
Dear Guest, Thank you for reviewing our hotel. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for yo... read more
The room was dirty , smells cigarette, bathroom with mold.lamp not light, tv not signal. it look homeless move to that hotel.
Business response:
Dear REINALDO, Thank you for taking the time to write a review. We're sorry to hear about the challenges you encountered during your stay. Your feedback is important, and we apologize for any inconvenience you experienced. We will address these concerns with our team to ensure we can provide a better experience for our guests in the future. Thank you for sharing your comments, and we hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Management
Bad Customer Service and Room Maintenance We had a 5 night stay. On the 4th day we woke up to a broken AC unit and it blowing hot air. The Front Desk fix was to move us to another room on a different floor, of course there was no luggage cart available, and I had to make 5-6 trips up and down to move all of our stuff plus the kitchen pack to the new room. Then after we got into the new room the AC unit was not working very well either, blowing cooler air but not Phoenix cool enough air. So they said they'd send the maintenan... read more
Business response:
Dear JoAnn, Thank you for choosing to stay with us. We would like to extend our sincere apologies for any inconvenience caused by the air conditioning unit in our rooms. Our rooms are subject to strict maintenance standards, and what you described is not acceptable or normal at our hotel. Providing thoughtful, attentive service with a commitment to quality is always our number one priority. We appreciate you bringing this issue to our attention, and we assure you that we will take the necessary steps to address it promptly. ... read more
Check in was great. When my daughter took a shower she noticed that one of the towels had black workboot prints all over it. About midnight, as we were trying to sleep, the smoke detector started beeping for low battery. Once I fully woke up from it, I tried calling the front desk. I called probably 20 times with no answer. I then got dressed and headed down to the front desk only to find vomit in the hallway and all over one side of the inside of the elevator. Alandra, the front desk person overnight, said the phone never r... read more
Business response:
Dear Sarah, Thank you for taking the time to share your review of our hotel. We sincerely apologize for the issues you encountered during your stay, including our staff. We understand that we failed to address your concerns in a timely manner, and we apologize for any inconvenience caused. We will conduct a thorough investigation to ensure that such lapses in communication do not happen again in the future. We have also noted your comments about your room's condition and are committed to improving the overall guest experienc... read more
We found 2 cockroaches in the room. So that tells us the place was not clean. I did confront the front desk while checking out and didn’t acknowledge what I said.
Business response:
Dear Kyle, Thank you for sharing your thoughts. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will accept our apologies and ... read more
I arrived at the hotel late due to a delay in my flight, and the usual check-in time closed at midnight. The hotel has a sign right next to the entrance door. The sign say: "For late Check In, please dial EXT. 0 for further assistance" . I called and only the cleaning guy showed up to open the door and say, you have to wait until 6:30 am, he told me that he was just the cleaning guy and he couldn't check-in. I slept in the lobby in a small chair from 1:00 am to 7:00 am having a paid room in the hotel. In the morning at 7:00 ... read more
Business response:
Dear Alexander, Thank you for the review. Thoughtful and attentive service is a top priority; therefore, we apologize for the concerns you experienced during check-in. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all our guests. Thank you for bringing this to our attention, and we will address this appropriately to prevent such incidents. We would love to welcome you back to show you our commitment to enriching experiences.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,385 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.