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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There is a strong and strange smell from the bathroom. It is very hard to find the staff from front desk.
Business response:
Dear Qian, Thank you for selecting us. We're sorry for the front desk team's inattentive behavior during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. Also, we regret the housekeeping issues you mentioned and will address them promptly. Please give us another chance to prove that we are committed to providing outstanding hospitality to every guest, and we hope to see you again soon.Sincerely,Hotel Management
Cockroaches Cockroaches on the table between the beds!
Business response:
Dear Dallerie, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; we hope you will give us a second ... read more
Disappointed The first room was dirty, and the drapes were ripped off the wall and laying on the bed. The second room they put us in the dresser and the TV were moved into the bathroom area. And then the third room they put us and was fine. Room key didn’t work the next day. And there was no water in the morning when we checked out, which I understand happens, but we were not told about it.
Business response:
Dear Heather, Thank you for your review, and we do apologize for the issues with cleanliness and maintenance in your suite. We work hard to make every guest's stay a pleasant, seamless experience; therefore, we regret not meeting these expectations. Thank you for bringing this to our attention; we are very grateful for your patience. We're pleased you chose our hotel for your visit, and we hope you will stay with us again so we can show you our commitment to outstanding hospitality. Sincerely,Hotel Management
Wait to check in. No pool use. No breakfast. No directions Only excuses.
Business response:
Dear Guest, Thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Not staying here ever again. Mold in the hotel room! Went to go speak to front desk they stated “Nothing we can do maintenance is out until Monday”.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay regarding the mold in your hotel room. We understand the importance of a clean and comfortable environment for our guests, and we take this matter seriously. We apologize for the delay in addressing your concerns and the response from our front desk staff. Rest assured; we will investigate these matters thoroughly and take immediate action to address them. We appreciate your feedback and will use it to improve our services. We hope you ... read more
Terrible. Room was absolutely disgusting. My smoke alarm battery was out and it kept chiming. I made the front desk aware of this. They said they would fix it and they did not so I had to unplug the smoke alarm myself.
Business response:
Dear LEN, Thank you for being our valued guest and for your review. We are sorry for the disappointing stay and the issue you observed with the smoke detector in your guest suite. We will have our engineering team do a full inspection of all our suites as a precaution. Thank you for bringing this to our attention, and we hope to host you again soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,385 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.