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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible hotel Hotel was dirty as it can be and everywhere you look around there was something always broken or just bad maintenance Shower was not pouring the water the normal way and floors where dirty that you could not wanted to be stepping Homeless around the premises and people prompting doors that shouldn’t Lost of rooms having dogs and the smell of the hotel was terrible even the room. Very bad experience Will never ever get another hotel like this or this chain
Business response:
Dear Francisco, Thank you for being our guest and sharing your feedback. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, We sincerely apologize for the maintenance and cleanliness issues you experienced during your stay. We will address the issues and ensure this does not happen again. We hope you will accept our apologies and would love another opportunity to show you the great visit we are known for and that you very much deserve. Take care, and thank you for this valuab... read more
Room smelled like bleach covering up some bad funk. Pull out bed was disgusting and bathroom or living room had been poorly cleaned. Left the room after 10 min and got out of there
Business response:
Dear Carlos, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We are sorry that these issues compromised your stay and that you ended up canceling with us. Please be assured we will address these issues with the concerned individuals for... read more
Not happy I ran into I ran into him a family emergency and had to cancel the reservation or should I say, tried to cancel the reservation. I went to the physical location. They refused to cancel, saying, I had to go through hotels.com which I sat in the parking lot for 45 minutes trying to do so online and kept getting a chat person or robot should I say. I kept asking for a phone number and never received one and couldn’t cancel the reservation so it looks like I’m stuck with the cost of a room which I never got. I’m very p... read more
Business response:
Dear Randy, We appreciate you for taking the time to write a review. We strive to provide a seamless experience for every guest, and we sincerely apologize for not meeting your expectations. We cannot speak on behalf of the third-party booking site which assisted you with your reservation, but we're sorry for the inconvenience. Please feel free to reach out to us at the hotel if we can assist you in any way. We hope you will consider choosing us again so we can have the opportunity to provide you with the flawless experience... read more
It smelled bad and the floors were bare and dirty.
Business response:
Dear Jill, Thank you for choosing our hotel. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your impression. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest's feedback. We hope to have another occasion to host you again and provide you with the seamless stay you deserve.Sincerely,Hotel Management
Wow No phone in room, extra lock was broken from door, water was unusable for roughly 6 hours when they initially said 3. Top that off with just a shady overall feeling throughout the place and someone trying to break into my room. Left my stay early for these reasons and they refused a partial refund.
Business response:
Dear Guest, Thank you for your recent review of our hotel and for sharing your feedback. We are sorry to know your stay was other than perfect. We aim to provide excellent service and a well-maintained suite so our guests have an exceptional stay. Please know we have strict quality control standards to prevent a situation like yours. The Safety and security of every guest is our top priority, and we assure you we are investigating this issue. Please reach out to us directly at the hotel so we can discuss further details, and... read more
Really, I was looking for a suite with a kitchen. This one has a kitchen but with a non-working stove. And there is no toaster or coffee maker. The pan left there is badly burned. And the non refundable booking i made via Expedia ended up with a higher price than the one on this hotel's Website. And Expedia never returned my call after i complained.
Business response:
Dear Bing, Please accept our sincere apologies for failing to provide you with the exceptional stay you deserved. We aim to provide our guests with a clean and well-maintained room. Therefore, we regret any oversights in preparing your room and even more so for failing to resolve this while you were with us. While we cannot speak on behalf of the third-party booking site responsible for your reservation, we apologize for the disappointing experience. We hope you consider this an isolated incident and allow us a future opport... read more
Ruined personal item The front desk assistant when i first checked in was nice. Whe it was time for me to check in which was after 3pm, my room was not ready. The whole building smelled of Marijuana. The cleaning lady was barley working on our room. After waiting for her to finish she told us to go to a different room. She was rude about it and wehad already waited for her to finish. She was fiddling with her phone and cleaning. After she was done with the room she sprayed clorox over everything. I know it was clorox, becaus... read more
Business response:
Dear Felicia, Thank you for your candid feedback. Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience you encountered. We will address each of your concerns adequately. If we may be of further assistance, please reach out to the hotel directly. We thank you for your valuable feedback, which lets us improve our guest experience. Sincerely,Hotel Management
the place was full of noisy and dirty people and the rooms were very run down and when i checked in i was given a key to a room that was already occupied. the people staying there for the most part were overnighters who were noisy and very disrespectful of others trying to sleep also had i known that there was no housekeeping except for an additional fee i would not have stayed there. had to get my own towels and wash cloths and soap also the so called breakfast was a joke. i would never stay at one of their hotels again.
Business response:
Dear John, Thank you for being our recent guest and for sharing your experience. We apologize for the noise issues you experienced. On rare occasions, we have guests who do not adhere to the property rules concerning noise. We genuinely apologize that you had an uncomfortable night. Please know in the future, our front desk is always available to help make you as comfortable as possible. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights. Being an extended-stay pr... read more
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,385 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.