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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cochroaches, no pillows or blankets, not enough dishes for our room. Room was old and dirty. Pool was cold and filthy. Husband stepped in bodily fluids and sex toy under bed. Breakfast was stale granola bars.
Business response:
Dear Annie, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations and would have welcomed the opportunity to address your concerns while you were still here. Please give us another chance to provide you with the excellent service and accommodations that you should have experienced on this visit.Sincerely,Hotel Management
The location wasnt bad.
Business response:
Dear Nereyda, Thank you for choosing our hotel and sharing your review. While we're happy our convenient location served the purpose of your visit, we sincerely regret failing to meet all your expectations. Please accept our apologies for the issues which impacted your experience. We never mean to disappoint our guests in any way, and we hope you will allow us to make it up to you on your next visit to our area.Sincerely,Hotel Management
The hotel stunk so terribly as there was a flood in the building I guess a pipe bust. The floors were soaked and squished as we walked to our room. The halls smelled of dog urine. Our room was a hotel for Roaches as you turn the lights on in the morning and they scurry away back into hiding. The employees look so damn tired and lifeless they sit in the back and you have to yell at the front desk in order to get their attention. I will never stay at an extended stay again and I know that one hotel doesn’t represent them all b... read more
Business response:
Dear Joshua, Thank you for taking the time to review your stay with us. We are disappointed to hear about the concerns with the water leakage, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the experience you deserve.Sincerely,Hotel Management
This property was very old, beat up, dirty, and rudimentary. No hair dryer. No dishes/utensils/tools/etc in the kitchen - merely the appliances themselves. It was appallingly bare. It was also barely clean - as in just possibly wiped but not CLEANED. We would not ever stay there again.
Business response:
Dear Robert, Thank you for being our valued guest and sharing your review. We are sorry you felt your room lacked the amenities you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable. We would love the opportunity to host you again on your next visit to the area. Sin... read more
Avoid this place if you can, I usually don't leave reviews but this place inspired me. To begin with, it took about an hour to check in. A long line formed behind me as we all waited. The issue we discovered was that the front desk did not know which rooms were cleaned and ready for new guests. After I got to the front of the line I was told their software system was down and also that the TV in our room was cracked and would need to be swapped out by their maintenance guy after we check in. We got to our room and the mainte... read more
Business response:
Dear Sean, Thank you for choosing our hotel during your recent visit to our area. We are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,379 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.