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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff did not come out to help just put me in a horrible room because they could not find my reservation! Shower broken, stink, NOT A QUEEN SIZE BED! EVERYTHING WAS BROKEN.. GATES.. DOORS..POOR BREAKFAST
Business response:
Dear Jeanette, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. SincerelyHotel Management
Run down, dirty. I booked this hotel at the last minute due to having to take my mother to ER and needed a place near the hospital for the night with my sister. I booked a room with 2 double beds. Upon approaching the room we noticed a toilet plunger on the floor outside a room, we had the room next to it and the hallway wreaked! We quickly entered the our room and at first it seemed fine. We then noticed there were no pillow cases on the pillows and no toilet paper and the toilet still had cleanser in it, clearly the cleani... read more
Business response:
Dear Judy, It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. Based on your feedback, we are taking appropriate steps, as providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Once again, we hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Tried to check in at 7 pm told they were short staffed and it would be another 2 hours before they would have a room ready. Hoping to see a credit back for the charge as we had to find a room elsewhere which cost double as we couldn’t find any vacancies close to our location.
Business response:
Dear Robyn, We are very sorry we failed to deliver the exceptional stay you deserved. Prompt and impeccable service is a must, and we apologize for the delay in getting your accommodations ready for your arrival. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Meanwhile, please feel free to reach out to us at the hotel if we can assist you with the charges. We truly hope you will consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel... read more
Absolutely nothing to like. Filthy, roach-infested - couldn't wait to get the heck out.
Business response:
Dear Vaidy, Thank you for reviewing your experience during your recent visit. We sincerely apologize for the situation you described. As our valued guests, you should always expect a comfortable, clean, and relaxing environment when staying with us. Although our hotel has regular pest control service, we will contact them to address this quickly. We hope you will give us another opportunity to provide a better experience. Sincerely, Hotel Management
Did not get what I reserved. Overall dirty and hallway smelled horrible
Business response:
Dear Makoto, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We will address this appropriately to be more consistent in our service delivery and relay your comments to our housekeeping department to ensure we are flawlessly preparing each room for our guests. We hope to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,379 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.