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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My flight was cancelled so I made a reservation and took a taxi at 12:30am to Extended Stay America Midtown. The hotel had No computer/ or nternet backup. The Front desk clerk couldn’t validate my reservation payment or assign/give me a room or make a key. The Taxi dropped me off and The Front Desk Clerk was unable to give me my room that I paid for. I waited until 2am but No more taxi’s were running so I was stranded. I ordered a Uber that cost me over $25 to just get back to the airport at 3am. One of the worst nights of m... read more
Business response:
Dear RICHARD, Thank you for posting a review. We aim to provide exceptional service to our guests; we regret this was not your experience. We know apologies will not compensate you for the inconvenience, but we are indeed sorry. We will address this appropriately to be more consistent in our service delivery and hope to make it up to you in a future visit. Sincerely,Hotel Management
Will never stay here again. Got there super late after having been driving for 12 hours straight. Just wanted to sleep. Went to check in and was told i couldnt because their system was down. Wasnt offered any kind of accommodation or anything even after showing them my booking. Was told to call the reservation line so i did and after 15 minutes of arguing with them for a refund they told me i had to call guest services but they didnt open until 8am. I ended up sleeping in my car on not the best side of phoenix. Still waiting... read more
Business response:
Dear Brittany, Thank you for taking the time to share your comments. We regret the frustration and inconvenience caused when you arrived for check-in. Thank you for bringing this to our attention; we will address this accordingly and are very grateful for your patience. If you wish to discuss this further, please do not hesitate to reach out to us directly. Thank you once more.Sincerely,Hotel Management
Decent area.
Business response:
Dear Rosemary, Thank you for the review. We are so glad our location worked well for you. It was a pleasure to host your stay with us.Sincerely,Hotel Management
The rooms were very dated, and while it was clean (for the most part) the pull out couch mattress was stained and gross, and the chair at the desk was also stained and gross. "Free Breakfast" consisted of granola bars and oatmeal packets... We did not use the pool as it had a heap of dirt at the bottom of it...
Business response:
Dear Tracy, We want to thank you for your recent stay with us and for taking the time to post your review. We are sorry for your disappointment regarding the items we serve at breakfast. We will certainly follow up with our food and beverage team to see where we can do better. We also sincerely apologize for the housekeeping issues you experienced. We have procedures in place, so these situations do not occur. Regrettably, we failed during this process, and we are sorry. We can do better, and we hope you will allow us to pro... read more
Property is in terrible shape - smoke detector hanging off wall, rusty/corroded fixtures in shower, mold stains, light fixtures broken or missing covers, stained carpet. If this was a discount hotel, I would say you get what you pay for, but I paid close to $250/night.
Business response:
Dear Paul, Thank you for choosing us. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back, validate the changes we will implement, a... read more
Hotel is extremely old and in poor condition. Smells terrible and not in a good area. i checked in and as soon as i went to the room, we ran out. Stay away.
Business response:
Dear Hosam, Thank you for sharing your evaluation of our hotel. Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance and housekeeping issues you encountered. It is our priority to follow our brand standards and make sure each guest suite is well-cleaned and maintained. Additionally, it is our responsibility to place a suite in an out-of-order status when it does not meet our standards. Therefore, we hope you will accept our sinc... read more
Will not return The person that greeted me at the front desk was less than friendly, the bed felt lopsided, and was very uncomfortable, the towels were scratchy, someone left, utensils, and bowls in a toaster on the floor outside of my room, which I didn’t want to touch because utensils were literally on the floor. The fire alarm went off two or three times while I was sleeping one night. Did not enjoy my experience at all, and will not be returning.
Business response:
Dear Dana, It was disappointing to read your comments concerning your stay at our hotel. It is never our intention to disappoint our guests in any way. Therefore, please accept our sincere apologies for the issues you have shared. We can assure you that what you experienced is unacceptable by our standards, and we will take the proper action as we are committed to providing every guest with exceptional services and outstanding accommodations. We truly appreciate your feedback, as this helps us improve our guests' experiences... read more
This place is dirty as hell. They have not cleaned carpets in years
Business response:
Dear Todd, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret that this was not your experience. Our hotel is committed to providing clean and comfortable accommodations to all guests, and we will ensure that this issue is addressed appropriately with our housekeeping staff. We hope you will return on your next visit to the area so we can show our commitment to your satisfaction.Sincerely,Hotel Management
water was not working when we got ready to check in they told us the water was turned off. they never called to tell us had no information for other hotels or locations. told me to cxl my room and they still charge me after midnight for a no-show I called they corrected that problem. i
Business response:
Dear Guy, Thank you for sharing your recent experience with us. We are sorry to learn about the problems you faced during your recent visit. We also want to apologize for the issues you experienced with our front desk during check-in. Your remarks will be shared with our team to ensure these concerns are not repeated. We hope you accept our deepest apologies for the disappointment this has caused. Thank you again for the feedback; we look forward to making it up to you on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,379 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.