Extended Stay America - Phoenix - Midtown

Business response:

Dear Alan, Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. Your concerns are being shared with our team to avoid such incidents from happening again. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management 

Business response:

Dear Isaiah, Thank you for reviewing your stay. We apologize for any concerns which kept your visit from being perfect. We would have welcomed the opportunity to address your concerns while you were still here. We hope to have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management 

Business response:

Dear ROHIT, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management 

Business response:

Dear Guest, We sincerely apologize for not providing you with a clean and comfortable environment. Although we regularly treat, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention.Sincerely,Hotel Management 

Business response:

Dear Abraham, We were disappointed to read about your experience and apologize for the issues you had with your reservation. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them directly. If you need further assistance, please do not hesitate to reach out to us directly at the hotel.Sincerely,Hotel Management 

Business response:

Abraham, Thank you for the feedback. We are very sorry we failed to deliver the exceptional stay you deserved. In the future, please know our front desk staff is always available to help make the most of your visit. Safe Travels!Sincerely,Hotel Management 

Business response:

Dear Juan, thank you for choosing our hotel. Please accept our apologies for not providing you with a satisfactory stay. Our goal is to provide exceptional service; therefore, we regret this was not your experience. We hope you will revisit us for a much-improved stay. We look forward to seeing you.Sincerely,Hotel Management