This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were in room # 113 and the boiler room was next door to our room. It made a vibration and humming noise that came through the wall all night and we couldn't sleep. Sometimes it made different noises all night long. The front desk people said there was nothing they could do. We got up early and went down to get coffee but they had no coffee cups and all of the customers were CC complaining. The was very loud. We could here people talking in the lobby, talking in there rooms and the staff in the lobby all night long. If the... read more
Business response:
Dear Rod, thank you for being our guest and for letting us know about your stay. Please accept our apology for the difficulties you encountered with our service and the noise. We have discussed your comments with our management team and we will be making changes to better serve our guests. Thank you again for your feedback and we request you come back to experience our hotel the way you should have during this visit.Sincerely,Hotel Management
Unhappy This room was horrible. No words can't describe the uncleanness & unhealthness of this hotel.
Business response:
Dear Keshia, thank you for giving us feedback on your recent stay at our hotel. Every guest expects a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. Be assured we take the cleanliness of your suite and the entire hotel very seriously and remedial steps within our housekeeping department are underway to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Managemen... read more
Do not recommend!! The pool was green, room has roaches everywhere!!
Business response:
Dear Julieta, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
Horrible dirty room
Business response:
Dear Richard, thank you for staying with us. On behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
House keeping none at all , had to use the same bath towel for 4 days , no vending machines on property for water , breakfast nothing at all like advertised - I want a damn refund if I could have found somewhere else I would have left
Business response:
Dear Steven, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide outstanding hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,379 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.