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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pullout sofa was disgusting 😭 ROACHES EVERYWHERE
Business response:
Dear Dora, thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Still, your room will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
No dishes, stove area filthy, LOTS OF DRUG USE, hide a bed broke and no bed clothes, door has been pounded on, inside of fridge broke, box of empty beer bottles under sink, and had to wait to check in after 4pm and we checked out at 10:30pm the same day. Waiting on a refund, the video footage needs to be checked to show how little of time we were even there.
Business response:
Dear Rhonda, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management
We only stayed here to be close to our daughter, we flew in and were declined checking in early. Then were asked for our name to check on our reservation as if we're not mature enough to handle. Entry door trash overflowing, was told guy was off and would be handled after she did bank run. Water filter expired, no one ever at front desk. Walked in front door to find couple disappointed by finding out there 1st floor handicap room given away. I've been in customer service for almost 30 years and disheartened to say this place... read more
Business response:
Dear Melissa, thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
Great location, shame about the infestation. Great location and friendly staff, unfortunate that there wasn't a visible staff presence 24h. However the biggest drawback was that the room was absolutely full of cockroaches. As soon as the lights went out they swarmed every surface. One morning I woke up to two on my bed. For that reason I could never recommend this place to anyone.
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. Although we are happy you liked our location's convenience and had a memorable encounter with our staff, we hope to welcome you back soon. Sincerely, Hotel Management
Hallway and room has an unpleasant odor. Could not get restful sleep as the smoke detector went off randomly a couple of times early in the morning. In addition, the exit door alarms went off interrupting my sleep multiple times.
Business response:
Dear Helen, it was disappointing to read that we did not meet your expectations. We can assure you that what you experienced is not acceptable by our standards. We will be taking the proper action with our brand leaders as we are committed to providing every guest with a wonderful experience. We hope you will accept our apologies and return as we would love to give you a better experience and a good night's rest! Sincerely, Hotel Management
You get less than you pay for. It's easier to say why I chose this hotel: location. If you're going anywhere in Phoenix for business, this is centrally located. If, however, you're going for comfort and quiet, look elsewhere. Between burned out lightbulbs, shower faucets that won't turn off, noisy A/C that need service, and general road noise, I didn't get a lot of sleep. To add insult, the hotel charged my card, saying the Hotels.com transaction was declined. After working with Hotels.com, we got the issue resolved, but the... read more
Don’t stay here. Run down property. Only one way in and out. I’m handicapped and can’t walk very far, so having to walk through the entire hotel sucked.
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,379 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.