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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Varying friendliness of staff, cockroaches and questionable clientele.
I try to find some good in everything, but I have to say something about the mattress in the pull-out couch. It was stained and dirty and so gross. I was traveling with my older son and he was such a good sport, he just covered it up with a blanket and made the best of it. He was so tired, and all he wanted to do was sleep so he just handled it. I tried to find some staff members about it but they were busy and couldnt be found. I was too afraid to see what the condition of the main mattress was. Out of sight out of mind. Do... read more
I check into this hotel for a one night stay. Immediately upon entry to the room, I noticed it was dirty, very run down, with a loud AC unit. I went right back down to the front desk and checked out. The desk agent indicated they would submit a refund request to Expedia, but that never happened. I contacted Expedia and they provided a refund for me.
Business response:
Dear Michael, we are very sorry for inconvenience you encountered. Everything we do is aimed at providing you with an excellent hotel experience, so your feedback is shared with our housekeeping and maintenance team to address these concerns. We appreciate your patience, and we hope you will allow us another opportunity to host you in the future. Sincerely, Hotel Management
the room need to clean with special cleaner because of the smell when enters the room is so bad .also lamps and lamp wire is very dirty the hotel out side and inside look good but inside is very different very dirty .
Business response:
Ricardo, thank you for being our guest and reviewing your stay. We apologize for the cleanliness issues you experienced during your trip. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next visit. Thank you again for your candid feedback. Sincerely, Hotel Management
I wish I would have read previous reviews more closely on this property before booking. Luckily, my family only stayed at this property for a single night after a Diamondback game. But, I would not recommend anyone to stay at this property. It was less to be desired, our room was terribly dirty, but, rather dingy. The carpet was stained, the beds were uncomfortable, most the lights didn’t work and many things were broken.
Business response:
Katherine, thank you for being our guest and for sharing your feedback. Please accept our apologies for the issues you encountered at our hotel. Our goal is to provide every guest with an exceptional stay; therefore, we are sorry this was not your experience. We have shared your concerns with respective teams appropriately. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Dirty & bad customer service
Business response:
We want to thank you for your recent stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that we are sorry. We can absolutely do better andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Worst experience. Wen I got there.. my room wasn’t available..They rent my room to some one else.. leaving me with my 2 baby & wife to sleep in the vehicle offer a long day of driving.. from Los Angeles.. and to top it off they charge my debit card for the room..
Business response:
Juan, it was disappointing to read your comments. Please accept our apologies, as we never mean to disappoint our guests in any way. We will be taking the proper action as we are committed to providing every guest with a wonderful experience. We request you to reach out to our front desk to resolve this to your satisfaction. We truly appreciate your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,379 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.