This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bring your own towels We had to turn our towels in to get new ones there were no kitchen utensils the front desk clerk said oh we are full so we do not have any The desk clerk was not a good host I wish I would of gotten her name
Business response:
Danielle, thank you for your candid evaluation. We sincerely apologize for any inconvenience or frustration you experienced. We appreciate your patience and understanding as we have had to change some of our policies during these challenging times. We want to provide a trustworthy travel experience for each guest with your comfort in mind; therefore, we are very grateful for your feedback. We will also address your comments with our team regarding the behavior of our staff, and rest assured we will take the necessary steps t... read more
Smoking in room Someone had smoked in the room before we checked in and left cigarette butts in the garage. Either this was the cleaning crew or the garbage wasn’t emptied from the previous guest.
Business response:
Jennifer, thank you for being a guest at our hotel. Please accept our apologies for not preparing your room before your arrival. We will share your comments with our housekeeping team as we strive to enhance our guest experience. Thank you again for your review, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
Never again The room has a kitchen but no glasses, dishes, silverware, pots or pans. THe love seat sank so low it was difficult to get up. The AC wasn’t ‘t in top shape. Front desk never answered the phone. No ice machines. I travel often and there was only 2 times that I have experienced worse and they were so bad I refused to stay there.
Business response:
Robert, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Too expensive for what you get. The room was broken down and worn out- cabinet doors hanging, dishwasher door broken, tub enamel chipped and caulking dirty and stained. TV was nice, but dresser was banged up. No hairdryer. Plenty of COCKROACHES!!! Just don’t stay.
Business response:
Carrie, thank you for evaluating your stay at our hotel. Please accept our apologies for the maintenance issues you encountered during your visit with us. We do not take such concerns lightly, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. We also apologize for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on ... read more
Roach motel. Disgusting! Roaches everywhere, fridge dirty, under sink and drawers had trash and food dropped inside. Bed so hard, our arms would go numb. Was so afraid roaches would get into our stuff, we left suitcase in vehicle. Would have left immediately, but i just had procedure at hospital. When reported to office, response was Sorry.
Business response:
Thank you for taking the time to review our hotel. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Only, if no other choice. Its outdated, the whole room is old, looks dirty and just doesnt feel safe. The price is too high. Its like a super 8
Business response:
Tony, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bet... read more
What an interesting stay (not in good way) decided to stay at ESAS at Phoenix Midtown for 1 night for work. for a start, I typically stay at place like Hyatt place or Hyatt house and decided to try ESAS to save money. I typically pay $120-130 for Hyatt and ESAS was around $90 (inc. tax). boy-o-boy, what a horror. place is very old and has a blended smell of marijuana and old cigarette. room is very sparse and basic. bumped into couple people who 'roams' the aile. overall, not a pleasant place to stay. too old/dingy.
Business response:
Thank you for voicing your concerns. We are sorry for the unacceptable situations you described regarding our accommodations and that we did not merit the rate you paid. We have particularly shared your observations related to the suspicious activities you mentioned with the security team. Our hope is to review this properly, and we appreciate you letting us know. Thank you again for your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,379 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.