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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Appalling conditions in Midtown Extended Stay OMG. THE FIRST ROOM HAD A HOKE IN BATHROOM DOOR WITH A VERY FOUL SMELL. THE NEXT ROOM HAD A USED CONDOM ON THE FLOOR. TERRIBLE PLACE
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
PÉSIMO, MUY MAL SERVICIO EN TODOS LOS ASPECTOS, PERSONAL DESPOTA Y NO DIERON LA HABITACIÓN QUE SE PAGO. NADA AGRADABLE.
Business response:
Jesus, thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Dont stay here! Had our dogs with us and was given a room that had rugs horribly stained. There was NO bowls, plates, silverware, cookware, nothing. Was told this was supposidly due to Covid. First night had a couple guy was beating girlfriend up three doors down, cops came. Next night two guys fighting in the hall. Every time we went outside in the evening pot was being smoked by entrances. I did not feel safe here at all and will not stay again.
Business response:
Kathleen, thank you for taking the time to share your comments. We are sorry for the cleanliness issues you encountered in your room and will share your feedback with the housekeeping team to be more diligent in their efforts going forward so we can better serve our guests. We also regret that some of our amenities were not available during your stay. Everything we do is in our guests' and associates' best interest, and we are very grateful for your patience. Additionally, we do apologize for the issue in the hallway. Even t... read more
I have stayed at several Extended Stay properties and this is the first that denied my Green Dot Debit Card for incidentals. I had to have someone drive 30 miles to give them a card so i can check in. I paid for the room with the same debit card. They should have offered a one time curtousy. However maybe because I'm Latino and they have racial biases they denied the option. Furthermore I stay at Extended Stay so i can use the kitchen. I called to rquest pans and the staff member says "I don't think we have any." I ask her t... read more
Business response:
Jose, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Do Not Recomend The room reeked of stale tobacco smoke. The curtains did not close completely. Noisey and not the most comfortable hotel I've ever stayed at.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
It was told that they don't clean rooms that stay less than a week. Towels are not replenished unless order them. I will never visit such a junk hotel again.
Business response:
Thank you for your recent review of your stay. We apologize for your disappointment with your recent stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will be coaching our front desk staff to ensure we are clearly communicating our services and amenities during... read more
The room was dirty, missing basic things. The online pictures has nothing to do with the room. The hallway smells, no coffee on the “to go breakfast.” The reception was always left alone, couldn’t find someone to help you.
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps with our front desk, breakfast, and housekeeping team to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,379 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.