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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was VERY dirty. I didn't even want to sleep there. The ceiling light fixture was falling off. Couches were very stained and dirty. The hallway floors were dirty and looked like they haven't been swept in a while. The elevator was not working so we had to carry all our belongings up the side stairs. The girl at the front desk was vey nice and helpful though.
Business response:
On behalf of our entire team, please accept our sincerest apologies for the inconvenience you experienced due to our elevator issue and the cleanliness of our accommodations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel... read more
The property was dirty, elevator being replaced, had to us stairs to get to room. The pull out bed had stains on mattress and main bed uncomfortable. Had to take towels and bed sheets down to front desk to have cleaned. No room service to clean room. Pool closed, vending machine out of order. We had to clean the floor ourselves due to them being so dirty. Had to wait on staff on average 30min to come to front desk. During that time phone would keep ringing. Requested a few items but never received them. Manager whom had keys... read more
Business response:
Egon, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret our staff did not respond to your requests while you were here and apologize for that inconvenience. We will definitely work on your concerns and hope you will give us another chance in the future. Sincerely, Hotel Management
Stay away from this hotel! This was a crazy stay. We had people knocking on our door begging for money. No staff at front desk at check in. No linens or towels in room. When i called hotels. Com they said i could check out early the next morning instead of staying for 4 nights. We checked out the next morning and called hotel.com. the staff at the hotel then said the towels were damaged and the room was dirty. They gave no accounting at all and just randomly would not refund one of the nights as their made up charges. This w... read more
Business response:
Joshua, thank you for your candid feedback. The situation you described in your review is concerning, and we sincerely apologize for the issues you experienced and the inconvenience it caused. We will investigate your stay to find out what exactly happened. Thanks again for your cooperation, and we hope to see you again. Sincerely, Hotel Management
Wouldn't dare stay here again! I booked this hotel to attend an out of state funeral. The photos shown on the Hotels.com app definitely did not match the room that my husband and I were given. When we arrived to the hotel, no one was in the lobby to help us check in. We waited for almost ten minutes for someone to show. When the woman finally came saying that she was less than enthused to help us is a real understatement. She spoke to us in a very uninviting monotone voice, as if we were bothing her. Her way of letting us kn... read more
Business response:
Brandyn, we are very disappointed that we did not meet your expectations during your visit. Our team strives to make sure each guest has a pleasant stay, so we apologize this was not your experience. We have shared your feedback with all our team members to make necessary changes in our procedures to improve our service delivery. We appreciate you sharing these details, and we are very grateful for your patience. We hope you and your husband will stay with us again so that we can show you the hospitality you deserve. Sincere... read more
Location. Hotel filthy inside and out. Broken safety latch, terribel sink, no elevator, indifferent staff (Angelica). No securuty - dog whining next door, screaming outside door but no response for security. Cancelled balance of stay. TOTALLY disgusting property.
Business response:
On behalf of our entire team, Barry, please accept our sincere apologies for not providing you with a comfortable stay. We never intend to let down any of our guests, so we truly regret the problems you encountered. Your feedback has been shared with the front desk, maintenance, and housekeeping staff to ensure no future guest experiences the same. We want to regain your trust, and we hope you will give us that chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,379 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.