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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Key cards get demagnetized quickly. Was not able to get into my room. Front Desk was absent for nearly an hour. Nobody answered the phone. There were a few other guests who had the same problem. Terrible place.
Business response:
Yuka, We are truly sorry for the inconvenience you experienced with the keycard getting deactivated several times. It is difficult to read that this issue made your stay unpleasant and that our staff was not available to assist you quickly. We hope you will accept our apology, and we would like you to know that we have taken steps with our maintenance staff to ensure a quick review of all the keycards of our hotel. Please consider us again so that we can make this up to you. Sincerely, Hotel Management
Walked into a lobby in disarray, 9 people waiting to be checked in and no staff in sight. The woman who finally came was very nice and doing her best; she said they are short staffed so she’s trying to do it all. Property was dirty, elevator broken, really a mess.
Business response:
Adam, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Toilet didn’t work, AC, didn’t work, we had no dishes, and the bathtub was dirty
Business response:
Regina, thank you for your candid evaluation. Please accept our apologies for the cleanliness and maintenance issues in your room. We truly regret the inconvenience you had and have shared your feedback with the appropriate individual for a quick review and action. Regarding the in-room amenities of your suite, it is kept at the front desk to ensure their cleanliness and are always available upon request. On behalf of everyone here, we invite you to stay with us again the next time you are in the area. Sincerely, Hotel Manag... read more
While clearly understaffed and overworked, the front desk worker was polite and helpful.
Business response:
Sarah, thank you for making us a part of your travels. Although you liked our staff, we are sorry for not providing you with an excellent stay. Your feedback is appreciated and we will review our work so that we can better serve our guests. We hope you will choose us again for your future visit. Sincerely, Hotel Management
Orbitz screwed up. Sold me a room . None were avaiiable. Got over there....no room.
Business response:
Michael, thank you for sharing your review. We are very sorry about the issues you experienced with your third-party reservation, and even more, that we were unable to accommodate you. Your comments have been discussed with our front desk team, and we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
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Business response:
On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
You get what you pay for. Not a safe area to walk around at night. Not a place I would care to return to. Pretty dingy and depressing.
Business response:
Debra, Thank you for sharing your review. We truly care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,379 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.