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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay Away
Business response:
James, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
My airBnB cancelled and this was emergency booking Advertised(and I paid for) a queen bed when I got there they said they didn’t have any more queen beds. The bed was a full size. The room, as well as, the beds(had to get a rollaway) and couch were in subpar condition. There were numerous construction projects going on in the hotel, which required black tarps around the site.
Business response:
Thank you, Patrice, for including us in your travel plans. We apologize that the room type you reserved was not available, and we regret the frustration and inconvenience this caused. We do everything possible to honor all our guests; however, we failed while you were here. We are very grateful for your patience during undergoing renovation, and it is our hope that we will have a future opportunity to show you the enhanced stay we are committed to providing every guest. Sincerely, Hotel Management
Hard to sleep with noise from next door and above. Shower didn't work properly, barely dribbled.
Business response:
Thank you for your feedback. The situation you described regarding the noise is truly regrettable. We regret the inconvenience you had while you were here. When made aware of these situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. We apologize for the maintenance issue in your shower and have taken note of it. We hope to have another opportunity so that we can provide you with a good night’s sleep. Sincerely, Hotel Management
Horrible Bathtub dirty floor was no swept and then had people walk into my room at 9am without knocking on my door also my kids couldn’t even eat breakfast because they had people working on windows out of room they insisted on doing it at 9am
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Wanted to check in at 2 pm, but was denied and told couldn't check in until 3 pm or after. Not enough towels in room - had to make 2 trips down to desk to get more towels and wash clothes. Carpet in room is old and stained in a number of spots - rest of room was clean. Most likely won't stay here again.
Business response:
Gordon, thank you for selecting our hotel. We are sorry for the inconvenience you had as we were unable to offer you an early check-in and the policy for the towels. We also apologize for the condition of the carpet of your suite. Your feedback will be discussed with our team to enhance our accommodations. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
I had requested late check out and when I got there they told me they didn’t have a room for me.
Business response:
Janet, thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
A REAL DUMP-DO NOT BOOK AT THIS PROPERTY When we checked in, the clerk was efficient not friendly but efficient. We were on the 1st floor all the way at the end of the property. There must have been a leak on the carpet outside our room because there were huge and LOUD fans drying it out. We walked in to our room and the bed had been disturbed, the hood vent fan over the stove was on, and there was a wadded up damp washcloth on the sink. There were NO sundries, NO shampoo, NO soap, NO lotion. It looked like someone had been ... read more
Business response:
Bananas, thank you for your review. We sincerely apologize for the issues you encountered during your stay and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,379 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.