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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible First night in the hotel and the toilet is over flowing from the bottom not the top, lady at the front desk refused to give us another room sent the maintenance man up there he couldn’t fix it all of sudden she had a room open the next room the outlets didn’t work the safety on the one was busted and the outlet was burnt , the hotel has an awful odor when you walk in it I was not impressed with it but I guess that’s what I get for the price. Will not ever stay there again !
Business response:
Kimberly, thank you for sharing your experience at our hotel. We apologize for the cleanliness issues you encountered and for the concerns you had with your room. We will share your comments with our housekeeping and our maintenance teams to ensure we prevent such reoccurrences. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
I did not like anything about this stay the rooms were dirty bathtub was nasty no complimentary breakfast no house keeping rooms smelled like smoke dogs barking all night people in and out all night some got in to my sister's car it was horrible i do not recommend to anyone if going on a vacation
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, we are sorry the breakfast offerings were not to your lik... read more
we reserve a non-smoking room and when we get to the room the room or smelling cigarette so we told the lady on the frontdesk that the room was smelling at cigarettes so we don’t get charge for it she only said OK
Business response:
Alejandro, we appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced due to the concerns you outlined regarding your room. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We are aware that although we provided a refund, it will not change your current experience with us. Therefore, we hope you will return to experience our hotel as we would have liked you to du... read more
Horrendous! Do NOT stay here! This is the absolute worst hotel that I have ever been to! The pull out mattress had various colored stains and mold. The sheets had various yellow stains and a blood stain. We didn't want to try checking to see what the main mattress looked like under the covers. The refrigerator had food debris and at least 3 different hair types inside it. One was curly, another was black straight hair, and another was straight blonde hair. The bathtub looked like it was about to fall apart. The carpet was bl... read more
Business response:
Thank you for your candid feedback. We are very disappointed to read about the issues you encountered when you visited our hotel. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we are looking into this matter to make necessary adjustments right away. We appreciate your patience and understand the frustration you must have experience. We hope you will consider giving us another chance to provide you with much-improved service the next time ... read more
Liked the lady who checked me in Room had some kind of fleas or something I was bottom up and told guy at front desk what didn't care bug people where walking out door as we spoke but he did not care enough to have them treat room I left even though I was supposed to rebook I will never ever stay there again not even if it was free night
Business response:
Thank you for your review. We are sorry for the insects you encountered and regret the inconvenience caused. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We also apologize for the unsatisfactory service you received from one of our associates. Your feedback will be discussed with the appropriate individual to ensure this is never repeated. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Last night we found the sink in the bathroom unusable. The stopper was broken so the sink was always full of water. We called front desk. BUSY. My wife went downstairs and told the clerk at the desk, to which she responded "Can it wait until tomorrow?" My wife said no. She the stated to my wife, "Ill send my girl up there." Who she was reffering to as her girl was beyond me but must have been an imaginary friends as "her Girl" never showed up. Couldn't shave, had to wash hands in the shower. Is that necessary to deal with? L... read more
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
A Park Bench Would be Better I was having my home remodeled so I decided to rent a room here for several days. Man, what a mistake that was. Where to begin... First off, the placed has a terrible odor which is like a cross between roadkill and urine. The room I was given was on the first floor and was right next to a stairwell, which also served as a corridor to a large pool/smoking area. The pool was empty, by the way. The security door slammed so hard when it closed that my bed would literally shake every time it closed...... read more
Business response:
Thank you for sharing your experience at our hotel. We are sorry for the concerns that kept your stay from being perfect and regret the noise disturbance you encountered. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,379 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.