This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the best The room apliances looked dirty and old... The bathroom shower curtain was not properly installed. After i shower there was Water all over the floor because of the curtain being short. Door had a gap all over specially on the bottom. Light was coming in at all times.
Business response:
Thank you for the specific feedback about your stay. We regret our beds were not to your comfort apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Horrible Hotel We stayed here for a planned 4 days on a business trip. The staff was helpful, but that's where the good things end. The carpets were absolutely filthy, both being stained with dark liquids (pet urine most likely) with just trash strewn by doors. Despite there being a no-smoking policy, the hallways smelled of weed or cigarette smoke. The doorkeys deactivate after two days. The rooms themselves, while having just been cleaned are in terrible disrepair. There are many burns and scuffs everywhere on the walls, t... read more
Business response:
Phi, please accept our apologies for the many difficulties you experienced while here and for not meeting your expectations. We take the cleanliness of our property very seriously, so please allow us some time to look over your comments further. Our pest control provider does service our hotel on a routine basis, and we are working to ensure these issues are taken care of. We regret the frustrations you experienced, and we are very grateful for your patience. You have our assurance that we will address your review appropriat... read more
The receptionist with ugly red tip nails red hair was rude I’m going to tell my big family not to ever stay at extended stay for that lil girl being disrespectful I did t know I cud not check in until 3pm her rude ass tone caused me to be rude back I had just gotten off a flight tired hungry then to see her snear get mouthy I don’t think so I don’t allow that !!! I took my business else where to comfort suites it was cozy clean and wonderful 👋 Felicia
Business response:
First of all, we apologize for the behavior of one of our associates and thank you for informing us of this incident. We can understand your disappointment, and we are sorry for the inconvenience you encountered. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
I didn't even get to stay there because they're computer did their night admit while I was checking in and it kicked me out and made my reservation a no show. The staff at the hotel told expedia that was no fault of mine but expedia still took my money and hasn't refunded it.
Business response:
Thank you for the feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration and appreciate your patience. As your review is anonymous, we would appreciate additional information to identify your details and follow up. We hope you will give us a chance to redeem ourselves on a future visit. Thank you once more for your helpful feedback; we wish you all the best with your travels. Sincerely, Hotel Management
Don’t stay Property was not clean both rooms were dirty and the pull out bed had urine stains it wasn’t good at all never again I checked out early didn’t stay the whole time !
Business response:
Thank you for sharing your review. We are sorry for the disappointing stay you had and regret the cleanliness issues you had in the suites assigned to you. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each suite prior to occupancy by the next guest. We fell short in our processes and are reviewing them so we can avoid this from happening again. It is unfortunate that you had to leave us earlier than anticipated, but we hope you will reconsider giving us another ... read more
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,379 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.