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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible service and roaches in room bathroom tub was peeling
Business response:
Andrea, thank you for sharing your review. We are sorry you did not enjoy your stay with us and regret the issues you experienced. We have shared your feedback with the appropriate team to improve our service and facilities going forward to better serve our guests. It is never our intention to disappoint you in any way, and we hope you will choose us whenever you travel to this area. Sincerely, Hotel Management
It was the worst stay ever...night staff didn’t want to give us towels told us to reuse them, we had a bloody mattress for the pull out couch asked for a new one never got one so we had to use the mattress from a roll out bed!!! We asked for an extra pillow they said sorry no can do!! This was the worst hotel stay I have ever encountered. Not to mention I had to argue with the staff for toilet paper, so I had to dig in the trash to get the toilet paper roll out and show staff that I needed a roll disgusting!! Oh and we had t... read more
Business response:
Thank you for your recent stay and for taking the time to post a review. We sincerely apologize for the cleanliness issues you experienced, as well as the fact that our associates were not able to accommodate your requests. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospitality that you expect and deserve from our brand. Sincerely, Hotel Management
I would like my money back horrible cleanses
Business response:
Jamilla, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. If you have any queries with regard to the charges, please feel free to reach out to our front desk so that we can assist you further. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
DO NOT STAY HERE Literally scared for my life. I was nieve to think this was a decent place but as soon as I walked in I should have turned around walked out. Dirty. Smelly, old, sketchy place. Low income and homeless people living here. Just do not stay here.
Business response:
Thank you for sharing your review. We are sorry for the disappointing stay you had and regret the cleanliness issues you experienced. We have shared your feedback with the housekeeping team to be more diligent going forward so we can better serve our guests. Also, we regret the inconvenience caused due to the other guests on the property. We value your business and hope you will consider staying with us the next time you travel to this area. Sincerely, Hotel Management
The rooms were very small didn't look updated like the pictures towels was very poor and old looking.In all the 2 rooms I booked wasn't worth the price I paid
Business response:
We are very sorry for not meeting your expectations during your visit to our hotel. We never want a guest to leave unhappy, and we are disappointed this was your experience. We will share your feedback appropriately so we can better serve our guests. We do hope you will consider staying, here again, should your travels bring you back to our area. Sincerely, Hotel Management
Bedroom TV not working properly. Hallway smell weed
Business response:
Thank you for your review. We apologize for the issues you experienced with the television and the smell you encountered in the hallways. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
Freaky Dirty laundry in the room. Nasty film shop like on couch cushions. No toilet paper. Gross. Weird folks in halls and peeking out their room doors.
Business response:
Briana, thank you for being our guest. We apologize for the cleanliness issues you encountered in your suite. Your feedback has been discussed with our housekeeping team to make sure we are consistent with our service delivery. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,379 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.