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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ewww If this is the only thing in your budget definitely feel free to book here the issue that I had with this place is it was not clean at all when I got in my hotel room the couch had really bad stains on it and I received a face towel that looked really dirty The bathtub had hair in it so I know it wasn’t cleaned and in my opinion it smelled like cigarette smoke but that’s probably because they allowed smokers in that hotel Also there were people standing outside and it was very loud in the hallways and I got there about ... read more
Business response:
Kawanna, thank you for being our guest and for taking the time to post a review. We are sorry for the noise issues you encountered and apologize for the cleanliness issues you experienced. We will share your comments with our housekeeping team and will make sure we are more diligent going forward. We hope you will choose us again and allow us the opportunity to provide you with the hospitality for which we are known. Sincerely, Hotel Management
This place proves people really don’t care! I booked a 1 bedroom king suite for 4 nights when I got to my room it was definitely smaller than the the same accommodation I had had on a previous stay at this hotel. And the room had not been updated in quite sometime. There was also no tv in the bedroom. I called the front desk to let them know about the tv and to see if I had been given the correct room. They assured me I had. And told me it would be tomorrow before maintenance could get a tv up to my room. The next afternoon ... read more
Business response:
Christopher, thank you for returning to our hotel. We apologize for the maintenance issues you had in your suite and that we were unable to resolve them during your visit. This is not a usual occurrence, and your feedback has been discussed with the appropriate team members to make sure this is not repeated. We hope you will give us another opportunity to provide the hospitality for which we are known. Sincerely, Hotel Management
The bathtub had lots of hairs all over. It was disgusting.
Business response:
Maira, thank you for sharing feedback about your recent stay. We know that fresh, clean accommodations set the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. We have immediately brought this to the attention of our housekeeping for review and action. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback.... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Seriously let down. I have a disabled adult child. They couldn’t accommodate a first floor or handicap room. We were put on the 3 rd floor all the way in the back corner of the hotel. The power went out, and we had no way of getting my child out and back in, if needed. My child had to stay in, while we went out, because it was too long of a walk to get to the ONE elevator for this large property!Our room had been smoked in. The dishwasher didn’t work. Faucets leaked, and cupboards were dirty. On top of that, there was a woma... read more
Business response:
Toni, thank you for your review. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We would like to have another chance to host you in order to make up for our shortcomings and show you our true hospitality spirit. Sincerely, Hotel Management
I wanted to give this property a good review despite the horrible conditions because many of the staff members were nice, but this hotel is just not up to the standards that I expected. Dirty, smelled funny, dogs running in the hallway, dingy towels, water pressure cut off in the middle of the night, front desk unmanned for tens of minutes, no breakfast as promised, one ice machine on second floor only. It felt like the projects back in Detroit. Good price, but horrible service.
Business response:
Nick, thank you for your review. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with our team, and we will take the appropriate steps to prevent these issues from happening again. We would like to have another chance to host you in order to make up for our shortcomings and show you our true hospitality spirit. Sincerely, Hotel Management
dirty hotel First off the hotel had people living in it, people upstairs were walking so loud stepping at night and kids crying from the room next door, which caused us not to sleep all night. Hotel was dirty. Hotel was horrible. Definitely will not go back.
Business response:
Ranen, thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. Your feedback will be shared with our housekeeping team for review and action. Also, we are sorry we did not live up to your expectations and that you were disturbed by noise from nearby guests. Our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another suite. We value you... read more
I was disappointed that the front desk was so helpless to me. I requested two chairs in our room due to my kids needing to zoom for school. Their response was that no one has ever asked that before. The appropriate response would be to just find a chair and send it to me. How hard can that be? In addition to the chair, I called front desk to ask info on faster wifi (since it was posted on my key card) and again, they had no clue what I was talking about or how to help. Their website also stated that due to covid, their conti... read more
Business response:
Stephanie, thank you for your review. We apologize our service was not up to your expectations and you did not experience our staff members at their best. We have followed up with our team to make sure we do not disappoint you in the future. Also, your concerns regarding the internet speed will be shared with the maintenance team for review and action. Moreover, we regret your disappointment with breakfast not being available during your stay. Although it is clearly mentioned on the website, we regret you were unaware of it.... read more
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,379 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.