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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I got to the motel i was informed there were no rooms available and my credit card was charged I paid for my room before I arrived and am still waiting on my refund
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience caused to you. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we humbly suggest you get in touch with them directly. Meanwhile, If we can be of assistance, please do not hesitate to reach out to us. It is never our intention to cause any discomfort, and we... read more
Roaches everywhere and rats so disgusting sheets are still dirty as well towels smell groo pool is never fixed but they will give u the optio
Business response:
Thank you for evaluating your stay. We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable and clean environment when staying with us. Although we regularly treat, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. Be assured we take the cleanliness of your room and the entire hotel very seriously. Even though this is not a frequent occurrence, we reco... read more
Filthy rooms piss poor service.
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Christina, thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Kimberly, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The property was dirty. At this time with the Covid-19 precautionary measures being observed cleanliness should be paramount. My non smoking room reaked of cigarette smoke. No breakfast was available as this was a primary reason that I picked this hotel, it should be reflexted in a price discount.
Business response:
Robert, thank you for being our guest. We are concerned about our guest's health and safety, so we will share your comments with our housekeeping team to ensure a better experience going forward. We certainly understand the frustrations and challenges that are coming along with recent events. We are doing everything we can to keep things as normal as possible; however, we are genuinely sorry for the inconvenience caused to you. We hope you will consider revisiting us in the future. Sincerely, Hotel Management
Nothing I liked about the room. First a Roach crawling on the wall. Kitchenette with not one dish. Funny smells in the hallway and in the room. No batteries in the remotes. Air conditioner didn't work in the room. The person in the room next to us complained about everything. The breakfast offered was a grab and go granola bar. I will never stay at this again. It was a waste of money. The only good thing is it was minutes away to the event i was attending.
Business response:
Thank you for your review of your overnight stay. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. Also, regarding the roaches, we have our pest control company scheduled to treat the room soon. However, we are also sorry our grab-and-go breakfast was not to your liking. We will make a note of your feedback as... read more
Not clean at all!
Business response:
Marie, thank you for taking the time to post a review. We are sorry we let you down with regard to the cleanliness of our property. Our housekeeping team has been informed and will take the proper action to prevent a future occurrence. We appreciate your valuable feedback and hope that you will give us a second chance to make a better impression. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,379 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.