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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The pool was the reason I picked the hotel along with breakfast. The pool was disgusting filled with debris and hair and freezing. The breakfast was not ready at the advertised time so I didn't get any before leaving.
Business response:
Thank you for your review. We are sorry for the disappointing experience you had with the pool. Your feedback will be shared with the appropriate team members to improve our service going forward. We also regret the inconvenience you had with our grab-and-go breakfast. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
JESS The staff was ridiculous, especially RJ. He is a jerk. He is rude and has no customer service skills whatsoever. My law office is just down the street form this hotel and I will never, ever refer anyone to this pigsty.
Business response:
Jess, thank you for choosing our hotel. We are sorry you did not experience the best from one of our associates. This is not the way we would like our guests to leave, so your feedback has been discussed with the staff you mentioned to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Yikes. Our room included one bed and we intended on also using the pull out. We soon discovered that wasn't going to be an option. The urine stained mattress was completely worn down and was about and inch and a half thick. Laying on it was impossible. Would have been more comfortable on the floor. Every spring dug into my back as I prayed that I didn't need a Tetanus shot. While attempting to contact a manager about the situation, we found that there was one person working in the entire hotel that night and they had no auth... read more
Business response:
Thank you for your review. We are sorry for the difficulties you had with your bed. Your feedback has been shared with the appropriate team. On a positive note, we appreciate you recognizing the efforts of our staff and that we were able to provide you with another room. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
The room had an unpleasant smell and surprisingly it wasn't cleaned at all during my stay.
Business response:
We are sorry you were greeted with awful odor and regret it hampered your stay. We will have our housekeeping team to review what is causing this and take necessary steps right away. Meanwhile, to keep you informed, our housekeeping service is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, and is available upon request at a nominal fee. Please consider revisiting us in the future. Sincerely, Hotel Management
Staying in this hotel was the biggest mistake Everything in the room is dirty and the hotel staff is unfriendly, but the worst of all is this. Everything is this room is too old and I would like to describe the place as junk shop. I guess this is the only description I can allude to. Plus, I believe no one can sit on the chair which has stain on it. I don't understand how you can arrange such a chair in a hotel room. The worst thing is I couldn't get any of the house keeping service for 4 days. If the reason that I couldn't ... read more
Business response:
Jongsun, thank you for being our guest. We apologize for the cleanliness issue and that our facility fell short of your standards. Your feedback concerning the condition of our property and its overall cleanliness will help us improve our guests' experiences moving forward. Kindly note, housekeeping is done every week to respect the privacy of our guests and offer them minimal intrusion. On behalf of our team, we extend our apologies for not informing you about the shortage in the water supply. Your concerns are discussed wi... read more
Staying in this hotel was the biggest mistake. Everything in the room is dirty and the hotel staff is unfriendly, but the worst of all is this. Everything is this room is too old and I would like to describe the place as junk shop. I guess this is the only description I can allude to. Plus, I believe no one can sit on the chair which has stain on it. I don't understand how you can arrange such a chair in a hotel room. The worst thing is I couldn't get any of the house keeping service for 4 days. If the reason that I couldn't... read more
Business response:
Thank you for being our guest. We apologize for the cleanliness issue and that our facility fell short of your standards. Your feedback concerning the condition of our property and its overall cleanliness will help us improve our guests' experiences moving forward. Kindly note, housekeeping is done every week to respect the privacy of our guests and offer them minimal intrusion. On behalf of our team, we extend our apologies for not informing you about the shortage in the water supply. Your concerns are discussed with our fr... read more
Dirty. Old. Run down. Beds were very dirty mold all over bathroom. The fold out couch bed was the worst it was old dirty and no cushion. Very disappointed
Business response:
Thank you for your feedback. We are sorry for the cleanliness issue you encountered in your room and regret the disappointing stay you had. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We only wish we would have known about this problem as we would have done our best to ensure you are comfortable. Please consider a future stay... read more
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,379 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.