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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They gave me bed bugs. I stayed there for two nights and had little bites and rashes over my body. Don’t stay here unless you absolutely have to.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Arrived late as my travel plans had been delayed. Got to the hotel, exhausted from travel, ready to go to sleep and what do I find when I show up? The lovely folks at Extended Stay America have given away my room. Apparently they have a policy that if you are not checked in by 6, you are considered a no show and they can give up your room. I understand I was late, I understand hotel policy (I guess. this one is pushing it) but what I don't understand was the incredibly rude staff! She walked out, told me I was late and the r... read more
Business response:
Karla, thank you for your comments. We are sorry you could not stay with us this time, and we sincerely apologize for the unsatisfactory service you received from one of our front desk associates. We can understand your disappointment and have shared your feedback with this individual to ensure we handle such situations in a better way. We are grateful for your patience and hope you will visit us again in the future whenever you travel to this area. Sincerely, Hotel Management
Don't think there will be a next time here Property itself seemed OK, the strong smell of weed didnt sit to well with me or my younger kids who were with us. Keycards didn't work several times of trying to get into the complex late at night nor at our door. The room itself was, ya know a room. No dishes or silverware included in the room, no extra towels, and hoping it was water not piss on the bathroom floor when we got in there (threw a towel on it to be safe). Sofa bed was disgusting, looked as if someone gave birth on it... read more
Business response:
Johnnie, thank you for being our guest. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you also for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
understand check in is at 3pm, but we happened to make the 4 1/2 hour drive and ended up making it an hour early. I’ve never had issues checking in a little early before. I waited over 5 minutes to be greeted by someone. When someone did show up there were 3 employees. All were unfriendly, I didn’t even get a, “hi welcome to our hotel” or anything. All I got was attitude that I was barely less than hour early for check in. 3 more people showed up to be check in behind me too and we’re treated the same. The workers were clear... read more
Business response:
Please accept our apologies for not being able to deliver the professional service that you should always expect from us and regret the inconvenience this caused. What you experienced is not acceptable, and thus, we will surely be working on the feedback provided by you to enhance our service levels. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The clerk took a long time to register us. Asked for every guests ID. The pullout couch mattress had no linen. The mattress was dirty.
Business response:
We want to thank you for selecting our hotel while in the area. We understand your disappointment and frustration when you realized the sofa bed in your suite was not made up with linens and you had to make the bed after a long travel day. Due to various local city /health dept. codes, the sofa beds are not made up in advance and must be made at the time of use. We provide a clean set of linens after every guests depart to ensure cleanliness for the next guest. Also, your comments regarding the cleanliness of the mattress wi... read more
I paid for a suite so that I could have a kitchenette, after my first night and having purchased milk and food/snacks for my toddler, I returned to my room only to discover that room service cleaned out my fridge! I was livid to say the least! How can room service determine what should be discarded or not? The rooms do not have door notes where one could opt out of room service, had they did I would have strongly opted out of room service and in this situation I wish they would just NOT clean out the fridge especially consid... read more
Business response:
Thank you for the feedback about your stay. We are sorry for the errors made by our housekeeping team, and we can truly understand your disappointment. We assure you remedial steps will be taken to ensure a better experience going forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,379 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.