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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
conveniently located. Stench of smoke also in the allegedly "non smoking" rooms
Business response:
We are sorry for the inconvenience you experienced due to the smoke smell in your room. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately.Thank you for bringing this to our attention, and we hope you will give us another chance to prove that we are committed to providing an exceptional stay for each of our guests. Sincerely, Hotel Management
Horrible staff I would not stay another stay nor recommend to anyone
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
OVERBOOKED! Long story short as soon as we arrived they said they were overbooked and had no rooms available. We refused to leave as we had booked the room well in advance and had confirmation of our stay. When it was clear to the lady in the front desk we were not leaving she some how had a room available. WOW!! This is the 2nd time Extended stay has done this to us and it will be the last as we will never stay with them again.
Business response:
Sophia, thank you for taking the time to give important specifics in your evaluation of our hotel. We are sorry for the unpleasant experience you had at the time of check-in. We truly take pride in our guest service, and the feedback we receive, good or bad, helps us to improve our services going forward. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
I typically like Extended Stay properties; you have to have appropriate expectations, but most are affordable, offer a kitchen, and are reasonably clean. This one was affordable relative to other hotels in the area, but fell short otherwise. The room was marginally clean, but the furniture was extremely poorly maintained. Coffee was set up a couple hours late one morning and not at all the next, and there was no other breakfast despite the website claiming to provide one.
Business response:
Thank you for being loyal to our brand. Although you liked our affordable rates, we are sorry our furniture was not to your expectations and for the issues you encountered. Your feedback will be shared with the appropriate team members to improve our service going forward. We hope you give us a chance to redeem ourselves in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,379 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.