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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible customer service the lady Lucia was rude we got there at 12am we called prior to check after midnight they said it was fine we got there she couldn’t check us in she was really rude saying she shouldn’t be working the was her day off and she start yelling and finally and hour later she decided that she don’t want to check us in now I am trying to get my money back was the most horrible experience
Nice looking place. Seems to be well maintained. Room across the hall from me had a small dog that was left unattended. At 12:30am the dog started whining - probably to go outside. I called the desk. At 1am I called the desk again. Called again at 2am. Cops came at 3am and went in the room. I thought they took the dog. At 3:30am the dog was crying again. Cost me and my wife an entire nights sleep. My two employees were also in a room next to it, and they couldn't sleep either. 4 people and almost no sleep for an entire night... read more
Business response:
Thank you for being our guest. A good night’s sleep is a must, and we are sorry you were unable to rest due to the barking of the dog. What is even more disappointing to know is our staff did not apologize for the inconvenience caused and did not deliver the amenities your wife had requested for. Your feedback has been shared with the respective team, as it will help us improve our service levels going ahead. We hope to have another chance so we can deliver you both an exceptional experience. Sincerely, Hotel Management
The room wasn’t ready at check-in. Then when we checked in and went to our room, it was still being cleaned. However, the toilet wasn’t clean and they ran out of towels so we had to wait several hours for the towels to be laundered. Lastly, it was an extended stay, but there were no dishes in the room like advertised.
Business response:
Thank you for your recent stay at our hotel. We apologize that your room was not ready for you when you arrived. We understand the frustration at having to wait until your room was made available to you. We are also sorry for the cleanliness issues you faced in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. The dishware for your room is kept at the front desk, and we are sorry if this was not communicated to you at the time of check-in. ... read more
Gym is tiny and lacks air flow. No soap provided in the room. No towel changed. Hall way smells. Got biten by unknown bugs, still very itchy. Would never stay in any ESA properties.
Business response:
Andy, thank you for reviewing your stay. We are sorry for the disappointment you had with the gym and regret the inconvenience it caused. Please note, fresh towels and kitchenware are available at the front desk and are complimentary. We will remind our staff to communicate this more clearly going forward. We apologize for the issues you encountered with the odor and insects in your room. Our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent any future instanc... read more
It smelled weird and was lacking so many services. They had a decent pool though.
Business response:
Rachel, we are disappointed to read we could not meet your expectations and that you were not able to experience a stellar stay. Please accept our apologies for the inconvenience you had. Your feedback for the odor is shared with the housekeeping team to do deep cleaning of our property. What you experienced is not acceptable, but we would like you to consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management
Room smelled like it was smoked in and AC was not very effective.
Business response:
Thank you for being our guest. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Nothing!!!!!!!!!!!!!!!!!!!!! Staff was great. Hard bed
The room and the property are okay. The staff were nice, (when they were around) and professional. The overall quality, and feeling has decreased in the last year. There are alot of homeless and other people hanging around the hotel.
Business response:
Thank you for your review. We are glad your suite was to your satisfaction, and you liked our friendly staff. However, we are sorry we did not live to your expectation this time. We regret any inconvenience you had due to other guests. We value your feedback and hope to have another chance to provide you with a satisfactory experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,379 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.