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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was filthy. They had bugs.
Business response:
Dear Graceson, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We’re currently looking into our housekeeping services to make sure we’re keeping up with the highest cleanliness standards. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Management
Room was dirty. Bed sheets had not been changed. Do not recommend.
Business response:
Dear Alec, Thank you for your feedback. We deeply apologize for the cleanliness issues you experienced during your stay. We have addressed this with our housekeeping team and appreciate you bringing this to our attention. We hope you will consider giving us another opportunity to provide you with a much better experience in the future.Sincerely,Hotel Management
It’s cheap for a reason. We chose this spot because of location and didn’t know any better since we’ve never been to Phoenix. Looked for another hotel near by once we saw the property but everything was booked so we sucked it up and stayed. The lady at the front desk was nice. Our floor (3) literally smelled like fish all three days. Luckily our actual room didn’t stink but it definitely had that check the bed before getting in and dont walk around barefoot vibe. Lots of dogs on the property which is fine but the walls are v... read more
Business response:
Dear Mirissa, Thank you for sharing your feedback, and we are truly sorry to hear that your experience didn’t meet expectations. We strive to provide a clean and comfortable environment for all our guests, and it’s clear we fell short in this case. We will be addressing this with our housekeeping and maintenance teams, as well as we are looking into ways to ensure a more restful stay for our guests. We hope you’ll consider giving us another opportunity in the future for a more enjoyable stay. Thank you again for sharing your... read more
Horrible
Business response:
Dear Jacob, Thank you for sharing your feedback. We apologize for not meeting your expectations and for any inconvenience you may have experienced during your stay. We hope to have you revisit so we can show you the outstanding visit you deserve.Sincerely,Hotel Management
This Extended stay hotel is disgusting we when we were walking to the room is real bad somebody was smoking or something for sure that was not weed that was something worst to the point that we all got headaches and dizzy We were feeling like our buddies were getting numb. The room was not even clean. They have PVD hair on the floor and the tub. There was pee inside the tub as well we went downstairs to ask for another room. They told us that they were all booked and if we could just turn on the water, so all can the things ... read more
Business response:
Dear Jesse, We are sorry to hear about your recent experience at our property. Your concerns regarding the cleanliness and condition of your room, as well as the discomfort you experienced due to the strong odor, are completely unacceptable. Please know that this is not the standard of service we strive to provide our guests. Cleanliness and guest comfort are top priorities, and we will immediately address the situation with our housekeeping and front desk teams to ensure this does not happen again. We hope you will reconsid... read more
Do not stay here Awful experience would never stay here or recommend anyone to stay here. First our room that was reserved was given away and the room that I was given was dirty and had cockroaches in the room.
Business response:
Dear Guest, Thank you for choosing our hotel during your recent visit to the area. We extend our sincere apologies for the oversight in meeting your expectations with the room you originally booked. Also, we acknowledge that the room provided did not meet the customary standards of cleanliness and comfort. While we make every effort to accommodate such requests, there are instances when the requested room is not unoccupied and available. We genuinely regret any disappointment you experienced and understand your frustration. ... read more
Horrible service.
Business response:
Dear Benito, Thank you for taking the time to share comments about your stay. We strive to deliver exceptional service consistently; therefore, we apologize you had a disappointing experience with us. We have shared your feedback with our team to ensure these issues are not repeated in the future. We hope you will give us another chance to prove we are committed to providing outstanding service to every guest. We look forward to welcoming you back to our hotel.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,385 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.