This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dogs barking constantly, no daily service unless you paid extra, very poor condition. The hotel needs a complete remodeling. Horrible furniture.
Business response:
Dear Daniel, Thank you for the feedback about your stay at our hotel. We strive to provide our guests with all the comforts of home; therefore, we are disappointed to hear that we did not meet your expectations. Our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Nevertheless, we are pleased to offer this service for a nominal fee. Also, we understand how disruptive noise from barking dogs can be, and we regret that it impacted your experience. Your feedback is inva... read more
The staff were rude the rooms had bugs
Business response:
Dear Sheila, We sincerely apologize for the issues you encountered during your stay. We take cleanliness and guest satisfaction seriously, and we are addressing the concerns regarding the room and staff behavior. Your experience does not reflect our standards, and we will work with our team to ensure improvements. We truly regret the inconvenience caused and hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
So many cockroach, dirty bathroom. I asked to change the room but the staff did not treat it seriously. And my room number was correct. It was my worst experience at the accommodation.
Business response:
Dear Fukiko, Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay. We maintain the highest cleanliness and pest control standards for our rooms and we regret that we fell short of your expectations. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and to uphold our hotel's high standards. In addition, we are carefully reviewing this with our housekeeping team to ensure that our rooms consistently mee... read more
Do not stay here they will tow your vehicle and vagrans will break into your room. Full of roaches!!
Business response:
Dear Shannon, We completely understand how these events you experienced detracted from your stay and made it less relaxing and seamless. Our goal is to create exceptional and memorable experiences for every guest, so we sincerely apologize that we fell short in your case. Our pest control provider regularly services our hotel to maintain our high standards. Your feedback is essential to us, and we appreciate you bringing these concerns to our attention. We hope you will return so that we can have an opportunity to provide yo... read more
Nope We needed a simple, no frills stay for an overnight. Everything smelled like stale cigarette smoke, the mattresses were disgusting and they were listed as queens but they were doubles. The entire hotel was just gross and the staff weren’t friendly at all.
Business response:
Dear Guest, Thank you for sharing your feedback. We are truly sorry that your stay didn't meet your expectations. Cleanliness and comfort are priorities for us, and we regret that we fell short in these areas during your visit. We will address the concerns you mentioned to ensure improvements moving forward. Additionally, we will work with our team to ensure a more welcoming experience for all guests. We appreciate you bringing this to our attention, and we hope you'll consider giving us another opportunity to provide a bett... read more
Hotel needs updating Mold along bathroom tub, heavy staining in the carpet, broken fixtures, drapes wouldnt close, faucets didnt work. Going down the hall to our room there was this heavy fishy odor. The hallway smelled like a fish fry.
Business response:
Dear Shawn, We deeply regret to learn about the maintenance issues and the overwhelming fragrance you encountered during your stay. We understand how this can impact the overall experience and assure you that we take such matters very seriously. Your remarks are valuable and will be reviewed with appropriate teams to ensure welcoming and functional accommodations are delivered to all our guests. Again, we apologize for the inconvenience you experienced during your stay and appreciate your valuable feedback. Your satisfaction... read more
Hotel has definitely seen better days, it did not look this run down inside prior to the last renovation! The entire hallway smelled, & not pleasantly! My room had no TV remote, when another room was offered, it, also, did not have a remote for the TV. The person at the desk did not know how to re-program the TV remote, instructions should be printed out & laminated for them to use! As has been the case for a decade with this hotel, no luggage cart was accessible. Making everything but the front entrance an alarmed emergency... read more
Business response:
Dear Nicholas, Thank you for providing your feedback. We greatly value your satisfaction, particularly as a respected and loyal guest. We approach all guest feedback with the utmost seriousness, as we recognize the importance of maintaining our guests' comfort throughout their travels. It is disappointing to learn that we did not meet your expectations, and we sincerely apologize for any inconvenience this may have caused. We are dedicated to addressing the issues you experienced and implementing the necessary improvements. ... read more
Smelled like dog poop
Business response:
Dear Kenderick, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We recognize the importance of addressing any concerns that arise and work diligently to ensure our guests' comfort. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Management
I was unable to stay even though i made a reservation. My kids were sleepy and cranky and we had to find another place. Staff wasn't helpful or curious at all.👎👎
Business response:
Dear Melissa, We appreciate your feedback and would like to extend our sincere apologies for not meeting your expectations. As a team, we strive to provide exceptional hospitality to all of our guests, and regrettably, we fell short in your case. Your feedback is highly valued, and we will utilize it to improve our services moving forward. We hope to regain your trust and provide you with the superior experience that you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,385 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.