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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not Again We went to Phoenix for 2 days of medical testing. The first night was ok lots of people around it is an extended stay hotel. Most were friendly. Went down to get some drinking cups and the front desk said they were locked up til morning. Next day when we got back to room after dinner was ok. Around 11pm the room next to us started playing music loud yelling in hallway and slamming door. It went on til 1 am when I called down to front desk to ask it stop. The security guard came asked them to be quiet and it did unt... read more
Business response:
Dear Tracy, We would like to extend our sincere apologies for the noise disturbance you encountered during your stay. We take these matters very seriously, as our goal is to provide each guest with a peaceful and relaxing environment. Instances where guests do not adhere to our noise policies can pose challenges for everyone involved, and we regret any frustration this situation may have caused. We appreciate your patience and hope to have the opportunity to offer you a relaxing experience on your next visit. Thank you.Since... read more
I have stayed there a few times because it was convenient and less expensive than other hotels around.doesn’t really feel safe. But you get what you pay for as they say! Smell like marijuana on every floor. And it’s not the cleanest rooms and most of the functions is dirty or broken.doors falling of dressers and cabinets and not to mention the bugs cockroaches ugh! Need I say more.
Business response:
Dear Daniel, Thank you for staying with us. We value your feedback regarding the convenience of our location and the affordability of our rates, which have encouraged you to return on multiple occasions. However, we strive to exceed our guests' expectations and sincerely apologize for not meeting that standard in the areas you have highlighted. We are currently addressing these concerns with our team to ensure we maintain the highest standards of cleanliness and maintenance, including any necessary treatments. Our commitment... read more
Something Like a Circus or a Sewer Filthy. Torn bedsheets and covers. Thought there was dried blood in the bathtub but it turned out to be rust. Sticky bathroom floor. I had to do some remote work but the "desk" chair had spaghetti stains on it. I took a towel from the bathroom to cover the chair...and the towel was wet, folded and sitting on top of the other towels. Sketchy neighborhood with sketchy hotel guests (?) hanging around the front entrance looking for action. This is the worst place we have ever stayed at.
Business response:
Dear Donovan, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. We hope for the opportunity to provide you with a satisfactory experience during your next visit.Sincerely,Hotel Management
The room was infested with roaches dead and alive. The door was damaged and didn’t close properly. The shower was damaged and did not drain the water. The stove was Durand gave off a horrible smell. All the furniture was damaged and scratched. There were burns in the carpet, and on the mattress. I could hear people screening from hallway I was not comfortable and glad I only booked for one night and took my business to another hotel and paid more for better service.
Business response:
Dear Latruce, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Very dirty, burn marks on comforter, stains of urine on mattress, dust everywhere
Business response:
Dear Daniella,We sincerely apologize for the condition of your room and the inconvenience it caused during your stay. This is certainly not the experience we want to provide. Cleanliness and comfort are top priorities, and we understand how upsetting it must have been to encounter such issues. Your feedback is valuable, and we will address these concerns with our housekeeping team to ensure these issues are resolved. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we ha... read more
Arrived at the property and was told I would have to wait for 90 minutes while my credit card was processed. Had very unprofessional desk staff and had vagrants sleeping in the lobby. I left as quickly as I could. Now I must get refunded by Expedia.
Business response:
Dear Steve, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Spend your money somewhere else This was by far the worst hotel I ever stayed at. I have stayed at may extended stay hotels and have never encountered the issues I had with this hotel the first room we had had no towels the bathtub was dirty. The TV didn’t work and the smoke detector was beeping so we contacted the desk. they moved us down the hall to another room. However, this room was infested with bedbugs. The bathtub also was dirty and the entire place smelled of cigarettes. The bed was dirty. The towels were dirty and ... read more
Business response:
Dear Tamarra, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Dirty and not a safe place, bums everywhere.
Business response:
Dear D, Thank you for choosing our hotel and taking the time to share your concerns. At our establishment, we are committed to upholding pristine and comfortable lodgings within a secure environment for our esteemed guests. Therefore, we extend our sincere apologies for any dissatisfaction encountered during your recent stay. Please rest assured we will review this with our team to prevent similar concerns from impacting future guests. We hope you will stay with us again for the flawless visit you deserve.Sincerely,Hotel Man... read more
This was the nastiest place I've ever stayed. The hallways smelled like cigarette smoke, food cooking in rooms (and not a good smell), and just a general stench in the air that I couldn't get out of my room. It seemed to me that people actually were living there, like a single room occupancy hotels to keep people off the streets. I felt so out of place there, like I was intruding on there living situation. Lots of sketchy looking people in the outside pool/picnic table area just chain smoking. There was a dog across that hal... read more
Business response:
Dear Keith,Thank you for sharing your experience. We regret that your stay did not meet your expectations, and we understand the discomfort caused by the issues you mentioned. Cleanliness and guest satisfaction are our priorities, and we are addressing concerns such as odors and pest control. We also apologize for the noise disturbances and assure you that we are continuously working to improve the environment. We appreciate your feedback and hope you will consider giving us another opportunity to provide you with a more enj... read more
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,385 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.