This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to where we wanted to be. Bad people hanging around, police arrived one night. Things like doors and drawers were broken. Dirty hallway carpet. Beds and pillows not comfortable. Neck and back sore, couldn’t get a good nights sleep
Business response:
Dear Michele, We appreciate the feedback regarding your recent stay at our hotel and are truly sorry to hear that it did not meet your expectations. Please accept our sincere apologies for any disappointment you experienced. We take your comments seriously, as they highlight areas where we must improve to maintain our high standards and we will address these issues with the relevant team members to ensure they are resolved promptly. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome ... read more
Possibly the worst hotel ive had. NOT KID FRIENDLY Smelled like marijuana, window was missing AC unit and had an open hole to the outside, was very cold because it was completely open. BLACK MOLD in shower. I have pictures. We spent the night because i had surgery withon a few hours and went straight to sleep. No time to look for another hotel with my disability. HORRIBLE
Business response:
Dear Alex, Thank you for bringing this to our attention. We are committed to providing all our guests with a comfortable and enjoyable experience; therefore, we sincerely apologize for the issues you encountered during your stay, which impacted your stay. We have taken note of your feedback and will address this appropriately. Thank you for bringing this to our attention. We hope to have another opportunity to provide you with the seamless, enjoyable stay you deserve.Sincerely,Hotel Management
The microwave was not working and we ask for them to please fix ot or replaced ot and the next dau yhey were roaches on it. They never cleaned the rooms. There was very loud noise a 3am. We foumd condoms on the halls. They room was dirty with dirty paper ls stick to the roof and dirt, small trash around the room.
Business response:
Dear Luis, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
There were bugs in the room, holes in the coverlet and stains everywhere. The kitchenette is filthy and run down. You have to ask for basic kitchen items. The hotel is close to areas downtown for dining and entertainment. There is no cleaning service in the room.
Business response:
Dear Michelle, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We apologize for falling short of the expectations. Please know that our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Nevertheless, we are pleased to offer this service for a nominal fee. We regret any oversight in failing to provide information about our housekeeping services during your check-in. Your concerns hold significant importance for us, and we a... read more
The room was very dirty and with broken items. We had to leave to another hotel. We lost our money.
Business response:
Dear Jesus, Thank you for your review. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We will address this immediately and genuinely appreciate your bringing this to our attention. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel Management
Horrible experience We ran into some problems with the first room, so we tried to call the office immediately once we got in there the phone cord had been taken or missing or whatever could not call the office. We walked down to the office. They offered to give us another room so we said OK. We went to the new room. It was filthy. There was food all over the counter. There was towels on the floor, obviously somebody else had been in there and it had not been cleaned so back down to the room and they said I’m sorry well we do... read more
Business response:
Dear Teri, Thank you for your review. We acknowledge that the room provided did not meet the customary standards of cleanliness and comfort and the inconvenience caused by switching rooms which also fell short of your expectations. Rest assured, we will conduct a thorough review with our housekeeping staff to ensure meticulous preparation of each room for our esteemed guests. We remain committed to providing you with the highest level of service and look forward to the opportunity to serve you better in the future.Sincerely,... read more
Horrible
Business response:
Dearsyed, Thank you for staying at our hotel and for sharing your comments. It isn't very pleasant to see such comments, as this is far from the experience that we want our guests to have. Your feedback is very important to us, and we are genuinely sorry you were unable to enjoy your stay. We hope we will have another occasion to exceed your expectations and welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,385 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.