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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The evening front desk staff was horrid, and unconcerned with my needs. They claimed the system was shut off, and they couldn't help me. If you like homeless and crime everywhere and incredibly rude staff, then this is the place for you.
Business response:
DearDavid, Please accept our sincere apologies for not providing the attentive service we strive to provide every guest. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. Your feedback is important to us, and we have shared it with our team to ensure that we handle similar situations more effectively in the future. We hope you will give us the opportunity to make it up to you on a future visit.Sincerely,Hotel Management
When we first arrived, two other groups had been waiting for one hour for reception to check them in; then we were told about all the events that happened at the facility; given a room with one bed when I reserved a room with two beds; the beds were extremely uncomfortable.
Business response:
Dear Naomi,Thank you for sharing your experience. It is disappointing to hear about the delays during check-in and the challenges with your room assignment. Receiving a room that differs from your reservation and encountering discomfort with the beds is not the standard we strive to provide. Your feedback is invaluable and will be shared with the team to address these issues and ensure improvements in both service efficiency and room quality. Please accept our sincere apologies for the inconvenience caused. We hope for an op... read more
GO ANYWHERE BUT HERE! DO NOT STAY HERE!!! I REPEAT. DO NOT STAY HERE !! I booked this hotel because we were coming from Los Angeles, to see the cardinals play over the weekend. It took me almost 7 hours to drive. As soon as we get to the hotel, the carpet just by the elevators had dried up dog poop on the floor. You can tell its been there a while because it was absolutely dry and almost white in color (i have dogs, so im familiar with dog poops unfortunately). Okay. We got passed that, started walking to our room. Noticed a... read more
Business response:
Dear Kimberly, We are sorry to learn about the numerous issues you encountered during your stay with us. This is not the experience we strive to provide for our guests, and we sincerely apologize for the inconvenience and discomfort you experienced. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. Sincerely,Hotel Management
A lot of issues. Seems to be used also for subsidized living, etc.. not sure. A lot of the residents didn’t seem to be people that would be renting a hotel room. At least at what I was paying. Also, we got an efficiency and they had no utensils, etc to supply and said they didn’t think they could find any. Not sure what’s going on. Will not stay there again.
Business response:
Dear John, Thank you for sharing your experience with us. We regret any aspect of your stay that fell short of complete satisfaction, and we apologize for any inconvenience caused. Your feedback will be shared with our team and utilized to drive future improvements. Ensuring your comfort and contentment remains our foremost priority, and we anticipate the opportunity to welcome you back in the future, affording you the elevated experience that you rightly deserve.Sincerely,Hotel Management
If you are considering staying here, I say stop now and look elsewhere. As a guy, I’m no prude when it comes to accommodations, but there are minimum requirements that need to be met, which this facility came up very short. — dog poop in the hall. Yes you heard me. I told the evening desk person about it and yet it was still there in the morning! — roaches in the bathroom. Yep. Only saw three when I turned on the light in the morning, but three more than should be there. — horrible smelling room (1st floor). Stale dank smell... read more
Business response:
Dear Chris, We sincerely regret to hear about your unsatisfactory experience at our hotel. Please accept our heartfelt apologies for any inconveniences you encountered during your stay. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. Your insights will significantly assist us in implementing the necessary improvements. We hope you will consider giving us another opportunity in th... read more
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,385 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.